13 Call Center Parsons at Job Junction Tanzania

by Udahiliportaldaily

Work Type : Full Time
Years of Experience: 1 year
Location: Dar es Salaam District Dar Es Salaam


  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary


  • Must be fluent in Swahili and English.
  • Customer Focus, Customer Service,
  • Data Entry Skills,
  • Listening, Phone Skills, Verbal Communication,
  • Building Relationships, People Skills,
  • Interpersonal Savvy,
  • Problem Solving,

SALARY RANGE:500, 000Tsh – 700,000Tsh
CONTACTS:CALL: 0623872871

Attach cv in email below:
Instagram :Job Junction Tanzania

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