Udahiliportal.com
  • About Us
  • Privacy policy
  • Disclaimer
  • Advertise Here
  • College promotion Service (Premium)
No Result
View All Result
  • Home
  • Education News
    • HESLB – Higher Education Students’ Loans Board
    • TCU | Tanzania Commission for Universities
    • NACTE – National Council for Technical Education
    • NECTA
    • Scholarships
  • Exam Results
  • Admission News
    • Non-Degree Admissions
    • Online Applications
    • Universities News
    • Prospectus 2020/2021
  • Selection Results
  • Tanzania Jobs
    • NGO Jobs In Tanzania
    • Internships
    • Government Jobs
  • Advertise Here
    • Advertise
    • College promotion (Premium)
  • Home
  • Education News
    • HESLB – Higher Education Students’ Loans Board
    • TCU | Tanzania Commission for Universities
    • NACTE – National Council for Technical Education
    • NECTA
    • Scholarships
  • Exam Results
  • Admission News
    • Non-Degree Admissions
    • Online Applications
    • Universities News
    • Prospectus 2020/2021
  • Selection Results
  • Tanzania Jobs
    • NGO Jobs In Tanzania
    • Internships
    • Government Jobs
  • Advertise Here
    • Advertise
    • College promotion (Premium)
No Result
View All Result
Udahiliportal.com
No Result
View All Result
ADVERTISEMENT

Africa Focus – Customer Support Agent

Nafasi za kazi Top Earners Africa - Ajira mpya Customer Support Agent | Ajira leo 2020

by Udahiliportal
July 2, 2020
Reading Time: 3min read
Share on FacebookShare on Twitter

Job Summary

The Customer Support Agent at Top Earners Africa will manage business relationships with all Topfx customers in Africa using multiple TopFx’s CRM portals. The CRMs act as a single point of contact to resolve complex issues, working on a variety of diverse projects. This role requires excellent judgement to be able to select techniques and evaluate criteria for obtaining solutions to acquire targeted traders. This position requires working closely with multiple departments within Topfx the organization including sales, support, implementation, and development teams in Africa, to help facilitate effective communication with our customers and organizational support.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

TOPFX is an EU Investment Firm, specializing in Prime Brokerage Services that has appointed Top Earners Market as its exclusive and preferred working partner in Africa . We are looking for a reliable Africa Focused – Customer Support Agent to join our team and report directly to Top Earners Market , working remotely from home in one of the key markets in Africa.

The ideal candidate will have a solid Forex/Stock broker client liaison or customer relationship background, highly analytical, strong business acumen and verbal communication skills to effectively communicate with executives and traders. Prior CRM systems or product knowledge would be ideal but not required. Travel is up to 25% to travel to customer sites to better strengthen and understand the client’s culture and potential business.

MINIMUM QUALIFICATIONS

  • Minimum of 2 years of experience in Business Development or Sales with at least two years in Forex industry.

PREFERRED QUALIFICATIONS

  • Bachelor’s degree is preferred.
  • Extensive knowledge of company products and services.

RESPONSIBILITIES

  • Provide information to Clients and prospects regarding the Company;
  • Answer all emails received from clients regarding queries on account opening process as well as amending existing accounts;
  • Monitoring debits, credits and inter-account fund transfers, ensuring that mistakes are minimized;
  • Keep client records (i.e. agreements, ID documents, investor questionnaire, Know Your Client information) in electronic form.
  • Investigating and resolving any discrepancies in payments by communicating with banks and processors;
  • Deposit fraud prevention and chargeback disputes;
  • Ensuring that all Payment Gateways are online and working properly;
  • Ensuring that fraudulent transactions are investigated and resolved, placing procedures to minimize them;
  • Establishing and maintaining working relationships with various payment vendors
  • Carries out any further duties assigned;
  • Process applications for the opening of new client’s accounts into the Company’s software;
  • Amend existing Client Accounts (i.e. Valid Documents, updated information);
  • Implement strong Know Your Client procedure to all potential and existing Clients;
  • Ensure that all necessary documentation are collected and update the Company’s software about the collection of these documents;
  • Forward financial matters and requests to the Accounting Department;
  • Liaise with the Head of Back office and Head of Customer Support for any queried issues.

REQUIREMENTS

  • Solid experience in Back Office or Customer Support;
  • Excellent command of English at a professional level will be highly appreciated;
  • Knowledge of forex industry is a strong advantage;
  • Advanced or Basic Examination Certification will be considered as an advantage;
  • Ability to work under pressure and meet daily deadlines;
  • Excellent communication skills;
  • Attention to detail and procedures;
  • Professionalism, integrity and trustworthiness;

This is an excellent opportunity to work in a growing FX Trading company, in a challenging and demanding working environment which offers career prospects and rewards to thriving members of the team.

EMPLOYMENT CONDITIONS: Full Time

LOCATION: Remote Work (home-based):

KEY MARKETS: Kenya, Nigeria, South Africa, Mauritius, Zimbabwe, Zambia, Ghana, Uganda, Namibia, Botswana, Ethiopia.

Apply by sending an email to nancy@topearnersafrica.com attaching your CV with a cover letter.

ADVERTISEMENT
ADVERTISEMENT

You May Also Like

Relationship Manager – Business Banking at Kilimanjaro Co-operative Bank Limited (KCBL)

Sales And Service Officer at Kilimanjaro Co-operative Bank Limited (KCBL)

Customer Experience Executive at Absa

Freelance Sales Officers at Exodus Solutions

SendShareShareTweet

Join Udahiliportal WhatsApp Groups

Get Udahiliportal Updates on Our WhatsApp Group Join Now to receive and share opportunities instantly, transforming information, networking, raise a question JOIN NOW
Previous Post

Programme Assistant at TRIAS

Next Post

Stock, Forex, Crypto – Sales Manager

Udahiliportal

Udahiliportal

Udahiliportal.com offers guidance to students on the selection of suitable college, course, school, etc. The website provides specific information for students interested in Undergraduate and Postgraduate courses in Tanzania (udahiliportal.com) and Abroad across the most popular educational streams – Management; Science & Engineering; Banking & Finance; Information Technology; Hospitality, Aviation & Tourism; Media, Films & Mass Communication; Design; Medicine, Beauty & Health Care; Retail; Arts, Law, Languages & Teaching

Related Posts

Sales And Service Officer  at Kilimanjaro Co-operative Bank Limited (KCBL)

Relationship Manager – Business Banking at Kilimanjaro Co-operative Bank Limited (KCBL)

January 19, 2021
Sales Engineer at HR World limited

Sales And Service Officer at Kilimanjaro Co-operative Bank Limited (KCBL)

January 19, 2021
Forensic Investigations Manager  at Absa Bank

Customer Experience Executive at Absa

January 19, 2021
Freelance Sales Officers  at Exodus Solutions

Freelance Sales Officers at Exodus Solutions

January 19, 2021
Freelance Business Executive, Courier at Mwananchi Communications Limited

Freelance Business Excutives at Mwananchi Communications

January 19, 2021
Workshop Floor Foreman – TRAILERS at Transcargo Ltd

Workshop Floor Foreman – TRUCKS at Transcargo Ltd

January 19, 2021
Next Post
Africa Focus – Customer Support Agent

Stock, Forex, Crypto - Sales Manager

Africa Focus – Customer Support Agent

Stock, Forex, Crypto - Sales Agent

Muhas- Heslb loan allocation for First year Students 2018/19

MEDICAL SPECIALIST II(RE-ADVERTISED) - 2 POST at Muhimbili National Hospital (MNH)

TRENDING POSTS

  • How to check NECTA Form four (CSEE) Results 2020/2021 
    How to check NECTA Form four (CSEE) Results 2020/2021 
  • How to check NECTA form two 2020 results -FTNA results 2020
    How to check NECTA form two 2020 results -FTNA results 2020
  • How to check NECTA SFNA Results 2020/2021 - Standard four result 2020
    How to check NECTA SFNA Results 2020/2021 - Standard four result 2020
  • NACTE online Application for 2020/2021 is now open - Apply Now
    NACTE online Application for 2020/2021 is now open - Apply Now
  • How to check Form Six Results 2020/2021
    How to check Form Six Results 2020/2021
  • Matokeo ya kidato cha nne 2018/19 – NECTA Form four (CSEE) Results 2018/19
    Matokeo ya kidato cha nne 2018/19 – NECTA Form four (CSEE) Results 2018/19
  • How to check PSLE results 2020/2021 - Standard Seven exam results 2020
    How to check PSLE results 2020/2021 - Standard Seven exam results 2020
  • NECTA Form four CSEE Results 2019
    NECTA Form four CSEE Results 2019
  • Tanzania Form One Selection 2021 - Selection kidato cha kwanza 2021
    Tanzania Form One Selection 2021 - Selection kidato cha kwanza 2021
  • Top ten students form four 2020
    Top ten students form four 2020

RECENT POSTS

Relationship Manager – Business Banking at Kilimanjaro Co-operative Bank Limited (KCBL)

Sales And Service Officer at Kilimanjaro Co-operative Bank Limited (KCBL)

Customer Experience Executive at Absa

Freelance Sales Officers at Exodus Solutions

Freelance Business Excutives at Mwananchi Communications

Workshop Floor Foreman – TRUCKS at Transcargo Ltd

Workshop Floor Foreman – TRAILERS at Transcargo Ltd

Sales Engineer at HR World limited

Project Engineer at Tanzania Portland Cement Public Limited Company (TPC PLC)

Finance Assistant at Danish Refugee Council

Procurement and Logistics Officer at ICAP

Tanzania Field Operations Associate at One Acre Fund January, 2021

Shop Manager – 4 Positions at StarTimes

NMB Board Membership at NMB Bank PLC January, 2021NMB Board Membership at NMB Bank PLc

Customer service officer at WASSHA

Supply chain management officer at wassha

Head of marketing at dangote cement

Communications & Resource Mobilization Manager at SAT

Assistant Communications Manager at SAT

Director of Operations at APHFTA

Technical Director at APHFTA

Branch Coordinators at Tunakopesha Company Limited

Graphic Designers at AA TANCH holding company ltd

Mlinzi TGOS A – (Nafasi 16) at Tume ya Utumishi wa Mahakama

Msaidizi wa Kumbukumbu II TGS B – (Nafasi 2) at Tume ya Utumishi wa Mahakama

Msaidizi wa Hesabu II TGS. B – (Nafasi 4) at Tume ya Utumishi wa Mahakama

Afisa Hesabu II – TGS. D – (Nafasi 2) at Tume ya Utumishi wa Mahakama

Msaidizi wa Ofisi TGOS. A (Nafasi 15) at Tume ya Utumishi wa Mahakama

Katibu Mahsusi III TGS B – (Nafasi 4) at Tume ya Utumishi wa Mahakama

Operata wa Kompyuta II TGS C – (Nafasi 1) at Tume ya Utumishi wa Mahakama

ADVERTISEMENT

Follow us on Facbook

follow us on twitter

Disclaimer

Udahiliportal is a Private owned Website not in any way connected with the institutions on this website. Udahiliportal does not hold a collaboration agreement with the institutions hence any reference to codes is a reference to the official university codes. We neither duplicate their content nor represent them as our own. Kindly contact the institutions for details

© 2020 Udahiliportal - Created by Udahiliportal.com.

No Result
View All Result
  • Home
  • Education News
    • HESLB – Higher Education Students’ Loans Board
    • TCU | Tanzania Commission for Universities
    • NACTE – National Council for Technical Education
    • NECTA
    • Scholarships
  • Exam Results
  • Admission News
    • Non-Degree Admissions
    • Online Applications
    • Universities News
    • Prospectus 2020/2021
  • Selection Results
  • Tanzania Jobs
    • NGO Jobs In Tanzania
    • Internships
    • Government Jobs
  • Advertise Here
    • Advertise
    • College promotion (Premium)

© 2020 Udahiliportal - Created by Udahiliportal.com.

This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.