Dar es Salaam
Strategies Insurance Tanzania
We specialize in offering affordable, appropriate health & general insurance plans for the Tanzanian industry
EMPLOYMENT OPPORTUNITY
Position: Call Centre Executive (x2)
Expected appointment date: Immediately
Division: Medical Insurance
Department: Business Development – Business Retention Location: DAR ES SALAAM
Main tasks:
- Attending all incoming calls in a timely manner as per standards set by the Company.
- Attend queries, requests and complaints and resolve or channel them to respective departments or personnel where necessary.
- Making follow up of reported matters to ensure they are closed.
- Making necessary system logs and data entry.
- Reporting any irregularities on system performance.
- Attending to approval requests in a timely manner.
- Providing general information to providers and members/clients as per the guidance from supervisors.
- Preparing and providing reports as required by supervisors.
General Performance Standards:
- Ability to work with minimum supervision.
- Maintaining a positive and friendly attitude to all customers (external and internal).
- Assist in other areas of operations as requested by Management.
- Flexibility of working on shift basis at all times including weekends and public holidays.
- Attending other duties assigned by supervisors.
Education including specialized training:
- Diploma or Advanced Diploma in clinical medicine or other fields.
- Computer Literate.
- Customer Service/telephone Certificate.
- COP Certificate will be an added advantage.
Working Experience:
- Minimum two years’ experience, working in hospital environment, Call Centre or related jobs requiring interactions with people.
Other attributes:
This role requires an execution oriented individual with:
- Fluent in English and Swahili Languages.
- Good communication skills.
- Good interpersonal skills.
- Good presentation skills.
- Assertiveness and self-drive.
- Honesty, reliability and dependability.
- Sound analytical skills.
- Speed and Accuracy.
- Ability to work under pressure and manage time efficiently.
- Ability to solve problems and make decisions effectively.
- Positive attitude.
- Team player.
- Proficient in Micro Office Certified Programs: Micro Office Word, Microsoft Office Excel, Microsoft Office Access, Microsoft Office Power Point, Microsoft Office Outlook and Office Publisher.
Mode of Application:
All applications should have names of three official referees with their contact details. Applications accompanied by professionally prepared CVs, copies of all supporting documents along with a recent passport size photograph should be submitted not later than 18th of January 2024 to the following address.
Head of Human Resource and Administration
Strategis Insurance Tanzania Limited
P O. Box 7893 Dar es Salaam, Tanzania
E-mail: hr@strategis.co.tz
Or delivered to: Strategis Insurance Tanzania Limited
1st Floor, Masaki Ikon Building Plot no. 1520, Bains Avenue Masaki, Msasani Peninsular
Note: Only shortlisted candidates will be contacted.
To apply for this job email your details to hr@strategis.co.tz
