Job Overview
Claims Manager
NMB Bank Plc
Dar es Salaam
Job Location :Head Office
Job Purpose:
Responsible for all claims, processes, and procedures for both general and life insurance products.
Manage claim payments as per agreed timelines and attend all customer complaints within the agreed timelines.
Safe guide the bank and clients’ interests by ensure all valid claims are paid. He/she has to ensure timely payment of all insurance claims with banks’ interest both on embedded and stand alone, and process Faraja claims.
Main Responsibilities:
Responsible for all life and general insurance claims
Oversee the embedded life and general insurance claim portfolio
Insurance claim management to ensure all claims are paid within agreed TAT
Responsible for the claim procedures on all insurance products
Supervise the claim team and manage the relationship with insurers claim teams
Proactively identify claim issues and resolve them timely
Manage relationship with customers, branch, and other stakeholders
Responsible for all the obligations of specified person as described on the Bancassurance regulations with regards to claims and customer protection
Co-ordinate training on claims
Responsible for managing all the risks that may arise to the bank from claim management
Responsible for development of quicker and safe ways of claim settlement
Consolidate and prepare monthly reports on claim performance for each insurer
Reconcile on claim paid against what was claimed in numbers and amount.
Knowledge and Skills:
A comprehensive knowledge on general insurance and life products
Knowledge on banks products
A good understanding of legislation related to banc assurance and channel delivery
Greater understanding of product life cycle
A comprehensive knowledge on insurance claims
Strong analytical and numerical skills
Good interpersonal and networking skills
Claims Manager Job Opportunity at NMB Bank Plc
Qualifications and Experience:
Bachelor’s degree or its equivalent in Insurance business or Risk management.
A Master’s Degree/Postgraduate in risk management, insurance business or business fields will be an added advantage
Any certification course or training in risk management and insurance business is an added advantage.
A minimum of 5 years of working experience in insurance business with a reputable company.
Minimum of 3 years of working experience at a managerial role
Underwriting and claims experience on insurance products
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer
Job closing date : 19-Jan-2023
