Job Overview
Client Relations Officer
East Africa Fruits
Dar es Salaam
Job Description
About the company:
East Africa Fruits is a food-tech company focusing on efficient distribution of foods from farm to market. It has an extensive operations and logistics team that works around the clock to achieve the highest distribution efficiency in the industry.
Be a part of something big East Africa Fruits Co. is growing and now is your chance to join a company where you will have influence! We are a lean company who asks a lot of its talented workforce and in return give you the opportunity to be part of a major player in the food-tech and distribution space.
Post Title: Client Relations Officer
East Africa Fruits offers competitive packages including comprehensive health care, growth potential, and a challenging and exciting work environment.
Job Summary:
This position is responsible for planning, executing and evaluating the Key account customers/ Wholesalers of EAF company and initiatives to attract, retain and expand a loyal customer base for the designed customers.
For success in the performance of this role, the Client Relations officer needs to understand the demand of customers and improve their on-time services. Customers should feel that they can depend on the business to meet their consumer needs and respond to queries and concerns in a timely manner.
Roles and Responsibilities
Sales & Marketing Strategy:
Managing and maintaining customer accounts
Support the sales and marketing department in creation and execution of the company’s marketing strategic plans for key accounts / wholesale customers.
Liaise with superiors and sales team to execute on time delivery of orders
Making sure he/she gets pre orders and escalates them to respective sales reps and monitor the deliveries on time as well payment collections.
Analyzing and auditing customer documents
Daily tracking and progress of all credits and follow up for approvals before sales.
Conduct customer visits at least twice in a week and improve customer relationship.
Maintain positive growth in your market area.
Client Management:
Collect, monitor feedback and maintain a high degree of client satisfaction.
Track complaints from the company’s customers to resolution.
Participate in matter review meetings to identify and track opportunities for improving client satisfaction.
Work closely with receivables accountant to resolve un approved credits, follow up on payments on time.
Reports:
Track and report daily, weekly and monthly on key accounts customers performance.
Perform any other duties assigned by the management and supervisors.
Qualifications and Experience:
a) Must-Have criteria
Minimum of one year, experience in Business Development, Sales and/or Marketing.
Diploma in Business administration, marketing accounting and finance or related field.
Successful previous experience on client’s management, consistently meeting or exceeding targets.
Strong computer and technical skills with specific experience in Microsoft Office Suite (Excel, Word, PowerPoint).
Leadership skills.
Strong business acumen.
Effective communication skills.
Detail-oriented.
Understanding of accounting packages like ERPNext
b) Nice-to-have criteria
Experience and knowledge in the FMCG industry.
Presentation and negotiation skills.
High capacity for problem solving.
Success Criteria:
Revenue targets being exceeded.
Achieving operational benchmark standards.
High levels of client conversion and satisfaction.
Ability to follow up issues on time.
Report writing.
Key Contacts (internal/external):
Finance Manager and accounts team
Sales Manager and sales team
Key accounts / Wholesalers contact persons.
