Client Service Manager jobs – Future Marketing Agency, April 2019

CLIENT SERVICES MANAGER – 3 POSTS, DEADLINE APRIL 5, 2019
Future Marketing Agency is looking for Client Services Managers who are self-motivated, dependable, well-organized, adaptable, flexible, resourceful, computer savvy, and detail oriented with strong written & verbal communications skills and the ability to balance multiple priorities. A “can do” attitude is required and the individual must be able to work in a fast-paced, challenging, energetic environment.
Responsibilities
o Manage project costs, budgets and client expectations
o Anticipate and make recommendations for client needs.
o Be exceptionally responsive to all client requests.
o Understanding the client’s needs and the internal resources available to you throughout the production cycle by clearly and proactively managing communications between our staff and clients.
o Coordinate projects by communicating effectively with client & Operation team to follow all steps to ensure project stays on track.
o Work with creative team to bring ideas into the mix, offer suggestions, research, and ability to share & constantly learn new technology.
o Provide EXCELLENT customer service with a positive attitude to every client, on every occasion.
Duties include
o Receive, coordinate & assign existing customer requests through Support Desk.
o Preparing estimates
o Creating project dockets including budgets, timelines, creative briefs, project folders
o Quality assurance including proof reading and ensuring that all work presented to our clients meets their specifications and brand mandates
o Managing budgets and timelines
o Generating and presenting change orders
o Providing clients with timely updates and status
o Updating all project statuses as frequently as possible throughout the day – and before leaving work at the end of the day
o Review and preparation of invoices
o Attending all staff briefings and project status check-ins each morning
Requirements
o Must have excellent problem solving, organizational, written & verbal
Communication.
o Must have strong follow-up skills.
o Proficient in Microsoft Outlook, Word, Excel. o Must have excellent phone skills & etiquette.
o Must have NO FEAR of computers & technology. At least an intermediate knowledge of internet terms & capabilities.
o Must be willing to learn new things.
o Some knowledge of Photoshop, HTML editing & FTP software a huge plus. o Must like smiley faces  and have a sense of humor.
How to Apply
To apply for these positions, please submit your CV (max 4 pages) including a cover letter to [email protected] OR [email protected]
Deadline: 5th April, 2019.
Future Marketing Agency,
P.o Box 25098, Plot no 92,
Hondo hondo, Sinza Kwa Remi,
Dar es Salaam,
E-mail: [email protected]