Job Title: Cultural Orientation Senior Trainer Grade: 5 (N)
Division: Cultural Orientation
Location: Kasulu, Tanzania
This position is primarily responsible for daily oversight of Resettlement Support Center (RSC) Cultural Orientation (CO) circuit rides (CR) in Tanzania and throughout the region (solo CRs and leading groups), in accordance with US Refugee Admission Program (USRAP) guidelines and RSC Africa CO standard operating procedures. This position also provides cultural orientation training to refugees approved for resettlement to the United States, while actively overseeing all aspects of the implementation of CO circuit rides, including the preparation for and implementation of training for diverse populations, circuit ride logistics and security, standard operating procedures and relationships with CWS/RSC Africa partners in the field.
This position reports to a CO Supervisor.
- Ensures all CO training functions strictly adhere to the PRM, RPC, CWS and RSC Africa policies, guidelines and procedures.
- Ensures implementation, dissemination, monitoring and adherence of standard operating procedures (SOPs) during CRs.
- Demonstrates ability to conduct field activities including Cultural Orientation training.
Data Management and Analysis
- Assists in ensuring RSC circuit rides are planned, revised and updated as needed until confirmed, and staff are prepared while ensuring all functions are completed in the most operationally responsible manner.
- Acts as the point person for Trainer and Program Assistant inquiries regarding CO while on CRs.
- Runs quality control checks that ensure accuracy and efficiency.
- Writes trip reports for distribution throughout CWS and in consultation with the CO Manager, follows up on issues related to partners and logistics.
- Develops and maintains effective relationships with RSC implementing partners, including PRM, IOM, and UNHCR.
- Ensures partner communication from the department is professional, timely and proactive.
- Represents organizational policies and culture to staff.
- Ensures the workforce is professional when representing CWS/RSC Africa to refugees, partners, the under and colleagues.
- Runs quality assurance reports and ensures accuracy of data.
- Monitors staff time and attendance while on CRs.
- Monitors and ensures a safe, healthy and professional work environment.
- Actively supports staff by promoting safe space, open-door and the escalation policy on CRs.
- Establishes and communicates clear expectations to staff to foster a predictable and consistent work environment on CRs.
- Ensures staff are safe in the field by coordinating with the RSC Staff Security Coordinator and disseminating information related to safety to staff in the field.
- Liaises with vendors in the field to decrease costs associated with CO provisions in coordination with Logistics and tracks lunches/tea administered.
- Oversees contractor activities including hiring and payment of interpreters, childminders and other vendors.
- Schedules and facilitates circuit ride briefings and debriefings when needed.
- Oversees the scheduling of eligible individuals for cultural orientation training in collaboration with the Scheduling Department.
- Participates in training and on-boarding new staff.
- Maintains records of all correspondence with partners.
This position also undertakes other duties as assigned by CWS/RSC Africa Management.
Bachelor’s degree or four (4) years of paid work experience in lieu of a Bachelor’s degree is required.
- Two (2) years related experience is required.
- Three (3) years training experience is preferred.
- Excellent interpersonal and innovative training skills.
- Proficiency with MS Office (Excel, PowerPoint, Word, Access, Outlook).
- Thorough knowledge and comprehensive understanding of the Worldwide Refugee Admissions Processing System (WRAPS) database and Operations Policies and Procedures.
The CO Senior Trainer must have the ability to:
- Travel to the field as needed
- Take initiative in formulating training plans;
- Travel occasionally, sometimes at short notice;
- Communicate effectively both verbally and in writing;
- G\Follow instructions from the CO Manager with a positive and receptive attitude;
- Deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
- Conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
- Maintain a high performance standard with attention to detail;
- Carry out all of the duties of the position efficiently and effectively with minimal supervision;
- Pass a job knowledge assessment in order to be confirmed at the end of probation;
- Maintain a job knowledge assessment score of 80% or higher, demonstrated through semi-annual assessments;
- Accurately type 35 WPM at 93% accuracy;
- Work independently and contribute to overall operations of RSC Africa;
- Take initiative in the development and completion of projects;
- Lead others and address issues as they arise;
- Maintain strict confidentiality with RSC Africa administrative and operational information;
- Manage a large and diverse workload under pressure with competing priorities
- Analyse and solve complex problems and make sound decisions;
- Work well as a team in a multi-cultural environment while maintaining a high level of motivation;
- Effectively manage RSC Africa’s resources
- Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
Physical: This position requires sitting, handling objects (manual dexterity) and using fine finger movements.
Environmental: Normal office working conditions.
Police Clearance Certificate issued within the last one year (12 months) is required before the start of employment. Employee will be entrusted with the receipt, custody and payment of money.
Ensure effective exchanges of information with others. Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.
Ensure constructive and supportive interactions with others. Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.
Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations. Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.
Work effectively and contribute as a member of a team. Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations etc.; and actively participating in developing ideas for ways to increase team effectiveness.
Analyze information and develop solutions to challenges that arise during the course of performing a job. Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.
Program Planning and Management
Organize work and/or plan projects and ensure timely completion and/or successful implementation. Examples of skills and behaviors include identifying and analyzing program options; identifying the tasks and deliverables required for successful completion; managing one’s time; monitoring the resources involved and ensuring that they are directed most effectively; and working with all involved to ensure successful completion.
Guide and direct oneself or other individuals and groups toward a desired outcome. Examples of skills and behaviors include taking the appropriate level of initiative to resolve problems or remove obstacles, bringing individuals together around a common goal; evaluating information and making decisions; navigating conflict and obstacles; and ensuring that communication takes place between all parties involved.
Resource Building and Stewardship
Balance the acquisition or investment of organization resources with responsible use of those resources in line with the organization’s mission. Examples of skills and behaviors include taking advantage of all opportunities to cultivate potential donors; evaluating situations to identify the best use of resources; and making responsible investments of resources that increase organization effectiveness.