Customer Engagement Executive
Wasoko
Zanzibar
Wasoko is transforming communities across Africa by revolutionizing access to essential goods and services.
Customer Engagement Executive at Wasoko
About Us
Wasoko is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small shops to the digital economy, we fix inefficient supply chains and provide services that were previously unavailable. Wasoko aims to provide everything a retailer needs, no wholesalers, or banks necessary.
Thousands of retailers across Kenya, Tanzania, Uganda, Cote d’Ivoire, Senegal, Zambia and Rwanda use Wasoko’s mobile ordering and delivery platform to receive the goods they need as quickly and cheaply as possible while also accessing growth financing for the first time. We’re looking to grow our team with highly talented and motivated employees who are excited to work in a fast-paced and dynamic startup environment.
Role: Customer Engagement Executive
Reporting to: Field Sales Manager
Key Responsibilities
Reach out to customer leads through cold calling
Present, promote and sell products/services using solid arguments to existing and prospective
customers.
Perform analysis of existing/potential customers to meet their needs.
Establish, develop and maintain positive business and customer relationships
Reach out to churned customers through cold calling and get them ordering again.
Expedite the resolution of customer problems and complaints to maximize satisfaction
Achieve agreed upon sales targets and outcomes within the schedule
Coordinate sales effort with team members and other departments
Analyze the territory/market’s potential, track sales and status reports
Supply management with reports on customer needs, problems, and interests.
Key Relationships
Warehouse branch management,
Warehouse Logistics management,
Delivery Agents,
Product Team
Customer Growth teams
Active Wasoko’s Customers
Key Skills and competencies
Ability to work efficiently and independently in a fast-paced sales environment
Effective teamwork abilities
Strong oral and written communication skills
Strong sense of patience to follow through with problem resolution
Must have a Smart Phone
Laptop an added advantage
MODE OF APPLICATION
