POST CUSTOMER SERVICE ASSISTANT II – 1 POST
POST CATEGORY(S) ENGINEERING AND CONSTRUCTION
EMPLOYER Tanga Urban Water Supply and Sanitation Authority(Tanga-Uwasa)
APPLICATION TIMELINE: 2021-04-12 2021-04-26
JOB SUMMARY N/A
DUTIES AND RESPONSIBILITIES
i.Provides information to would-be customers on the procedures and systems for
accessing the Authority’s services and assists them to access such services;
ii.Attends to customer complaints, and if necessary directs customers to appropriate
officers who can handle the complaints;
iii.Provides information on the Authority’s services to walk-in customers;
iv.Distributes the Authority’s publications and brochures to walk-in customers and
would-be customers;
v.Keeps a proper log on all complaints received and the manner in which such
complaints have been dealt with;
vi.Appraises the Assistant Customer Services Officer on all complaints that have not
been solved to the satisfaction of customers;
vii.Provides information to would-be customers in the field on the procedures and
systems for accessing the Authority’s services and assists them to access such
services;
viii.Appraises the Assistant Customer Services Officer on all complaints that have not
been solved to the satisfaction of customers;
ix. Performs such other related duties as may be assigned by the Customer Services
Manager from time to time
QUALIFICATION AND EXPERIENCE
Holder of Form 1V/VI certificate with Trade Test Grade One/Level III in Plumbing
/Pipe Fittings or any other relevant qualificationsfrom a recognized Institution.
REMUNERATION Attractive remuneration package in
The deadline for submitting the application is 26 April 2021
