Digital Channels Systems at CRDB Bank

Senior Specialist, Digital Channels Systems  

CRDB Bank PLC is looking for a suitable candidate to fill 2 vacant positions of Senior Specialist, Digital Channels Systems existing in the Department of Information & Communication Technology (ICT) at Head Office, Dar es Salaam.

Job Purpose:

To effectively lead a team of ICT Specialist, Systems administrators, responsible for Self-service / Channels systems support. Implementation of new & Enhancements and Second level Day by Day support of all Channels systems; Internet Banking, Mobile Banking, Agent Banking, SMS Service, Enterprise Service Bus (ESB) integrations with internal & external systems and All Self-service customer facing systems.

Accountabilities:

• Supervise and provide technical support and monitoring of the Digital Channel systems.
• Supervise support by 24 hours on call support and supervise day-to-day support of these systems.
• Document and analyse technical specifications for changes and projects.
• Review updates, test and implement changes and/or enhancements in compliance with the Change Management Policy.
• Supervise and execute System integration testing and subsequent implementation of system upgrades, hotfixes, patch releases.
• Coordinate interventions by vendors.
• Provide end-user support; investigate, troubleshoot, document, and resolve hardware and software issues.
• Configure hardware, Digital Systems, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Supervise the daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Supervise the backup operations, ensuring all required file systems and data are successfully backed up to the appropriate destination(s).
• Perform regular file archival and purge as necessary.
• Repair and recover from hardware or software failures; coordinate and communicate with impacted users.

Qualifications

• At least under graduate or equivalent degree in Computer Science, Software Engineering, Telecom Engineering, Electrical Engineering or equivalent relevant IT degree from a University with a reputable curriculum.
• At least one professional qualification in ITSM related area (i.e. ITIL).

Experience Required

• At least 5-year experience at ICT Senior / Supervisor role in a bank of similar size and scale.
• At least 6 years of experience in ICT related role
• At least 3 years of experience in supporting Self-Service Digital Channels in organizations of similar size and scale
• Experience and ability to work effectively in a dynamic, collaborative

Knowledge required

• Technical knowledge of Digital Channels solutions
• People Management & Leadership knowledge.
• Be a team player that motivates and trains other team members.

Technical skills:

• Technical knowledge of Digital Channels solutions
• People Management & Leadership knowledge. Be a team player that motivates and trains other team members.
• Demonstrated leadership and personnel management skills.
• Good knowledge in operating systems such as windows and Linux.
• SLA and vendor Management skills.
• Interactions with vendors, contractors, and other stakeholders

Behavioral skills:

• Strong interpersonal, communication skills.

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