Digital Solutions and Channels Officer at TIGO

Digital Solutions and Channels Officer – MTMSL (tigo Pesa)

Dar es Salaam  Full time

End date to apply: 31/05/2022

Job Purpose

This role is responsible for improving practices, advancing technology, strengthening relationships, and delivering outcomes through the application and the digital solutions & channels provided in the unit

We contribute and Lead

By connecting, by owning, by delivering, by change and by vision. We live our values of trust, Passion, simplicity, integrity & innovation.

Core Responsibilities

• Own End-to-End management of Digital Solutions & Channels portfolio & products, and VAS services.
• Thinking outside the box, critical thinking in relation to IT applications, systems, programs and design.
• Gather & document features of enhancements and participate in prior engagements of developments.
• Engage in new products APP and others, scoping, design, development, and integrations
• Engage in requirement gathering, CRs documentations discussions of the changes made on the products.
• Powerful analytics on the Application and solutions that deliver real insights into customer behavior
• USSD changes are done ensuring it meets the requirement before deployment
• Work with support team to ensure customers/partners get smooth assistance on their requirements.
• Ontime preparation of training materials for the product features on App and all stakeholders are trained
• Perfom any other duties as may be assined by the line manager

REQUIRED QUALIFICATION, SKILL, EXPERIENCE AND COMPETENCIES

• BSc. in Computer Science, Engineering or other related field
• 3 year or above experience in a IT, Mobile Financial Services & Payment Industry.
• Full understanding of the Digital Financial Services importance / dynamics in the Tanzanian Market
• Graphic design is an added advantage
• Mature with a strong sense of ownership to your role, highly self-motivated.
• Ability to manage and work under pressure, multi-task, complex project, stretched targets, time constrains and in a fast-paced environment.
• Strong communication and organizational skills.
• Proven track record of achieving revenue targets

“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices”. Only shortlisted applicants will be contacted”.

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