Udahiliportal.com
  • About Us
  • Privacy policy
  • Disclaimer
  • Advertise Here
  • College promotion Service (Premium)
No Result
View All Result
  • Home
  • Education News
    • HESLB – Higher Education Students’ Loans Board
    • TCU | Tanzania Commission for Universities
    • NACTE – National Council for Technical Education
    • NECTA
    • Scholarships
  • Exam Results
  • Admission News
    • Non-Degree Admissions
    • Online Applications
    • Universities News
    • Prospectus 2020/2021
  • Selection Results
  • Tanzania Jobs
    • NGO Jobs In Tanzania
    • Internships
    • Government Jobs
  • Advertise Here
    • Advertise
    • College promotion (Premium)
  • Home
  • Education News
    • HESLB – Higher Education Students’ Loans Board
    • TCU | Tanzania Commission for Universities
    • NACTE – National Council for Technical Education
    • NECTA
    • Scholarships
  • Exam Results
  • Admission News
    • Non-Degree Admissions
    • Online Applications
    • Universities News
    • Prospectus 2020/2021
  • Selection Results
  • Tanzania Jobs
    • NGO Jobs In Tanzania
    • Internships
    • Government Jobs
  • Advertise Here
    • Advertise
    • College promotion (Premium)
No Result
View All Result
Udahiliportal.com
No Result
View All Result
ADVERTISEMENT

Digital Support Executive at Vodacom Tanzania

by Udahiliportal
April 29, 2020
Reading Time: 3min read
Share on FacebookShare on Twitter

Digital Support Executive

Posting Country:  Tanzania, United Republic of
Date Posted:  28-Apr-2020
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Joining Vodacom is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.

Description

Role purpose:

•Self-Care & Social Media Executive position, is accountable for our digital and self – service solutions with the objective of offering superior customer service, by coordinating activities with relevant stakeholders and promoting alternatives contact channels including IVR, USSD, social media platforms etc with the purpose of improving Customer Experience.

Key accountabilities and decision ownership

•Coordinate all activities to enhance existing and create new opportunities for self-help services (USSD, IVR etc) tailored to suit customers’ needs and improve customer experience

•Accountable for the implementation of action plan for all self-help initiatives in alignment with Customer Service Strategy

•Overall management of social media desks through partner to ensure that all the performance targets are met

•Analyze the needs of the customers to provide precise information to customers by maximizing the utility of the Self – Care channels

•Work with other stake holder’s example marketing to coordinate campaigns with social media strategies which include review of data on the performance of social media platforms and adjust plans or strategies to optimize outreach

•Design, create and manage promotions and “do you know “campaigns with the purpose of addressing First Call Resolution and therefore improve Customer Experience.

•Consolidate reports on self- help services which will highlight areas of improvement and facilitate decision making process

Skills
Digital Advocacy
Customer Journey Knowledge
Ownership
Building Rapport
Resilience
Expert Advice
Expert Communication
Empathy
APPLY ONLINE

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

ADVERTISEMENT
ADVERTISEMENT

You May Also Like

Office Manager at African Leaders Malaria Alliance (ALMA)

Director Policy, Reseach, Advocacy, And Lobbying at TPSF March, 2021

Director Of Finance and Administration at TPSF

Human Resource Manager at TPSF

SendShareShareTweet

Join Udahiliportal WhatsApp Groups

Get Udahiliportal Updates on Our WhatsApp Group Join Now to receive and share opportunities instantly, transforming information, networking, raise a question JOIN NOW
Previous Post

Education Technical Experts at Palladium- Tanzania

Next Post

WASH Officer-Hygiene Promotion at Danish Refugee council (DRC)

Udahiliportal

Udahiliportal

Udahiliportal.com offers guidance to students on the selection of suitable college, course, school, etc. The website provides specific information for students interested in Undergraduate and Postgraduate courses in Tanzania (udahiliportal.com) and Abroad across the most popular educational streams – Management; Science & Engineering; Banking & Finance; Information Technology; Hospitality, Aviation & Tourism; Media, Films & Mass Communication; Design; Medicine, Beauty & Health Care; Retail; Arts, Law, Languages & Teaching

Related Posts

Office Manager at African Leaders Malaria Alliance (ALMA)

Office Manager at African Leaders Malaria Alliance (ALMA)

March 1, 2021
Director Of Programs and Enterprise Development at TPSF

Director Policy, Reseach, Advocacy, And Lobbying at TPSF March, 2021

March 1, 2021
Director Of Programs and Enterprise Development at TPSF

Director Of Finance and Administration at TPSF

March 1, 2021
Director Of Programs and Enterprise Development at TPSF

Human Resource Manager at TPSF

March 1, 2021
Director Of Programs and Enterprise Development at TPSF

Director Of Programs and Enterprise Development at TPSF

March 1, 2021
Brand Manager  at Serengeti Breweries Limited

STEM Apprentice-10 at Serengeti Breweries Limited

March 1, 2021
Next Post
Jobs at Danish Refugee Council, Camp Management Assistants

WASH Officer-Hygiene Promotion at Danish Refugee council (DRC)

Infectious Disease Specialist at Doctors with Africa CUAMM

UDAHILIPORTAL JOBS

Country Representative - Tanzania | Global Development Incubator

TRENDING POSTS

  • How to check NECTA Form four (CSEE) Results 2020/2021 
    How to check NECTA Form four (CSEE) Results 2020/2021 
  • How to check NECTA SFNA Results 2020/2021 - Standard four result 2020
    How to check NECTA SFNA Results 2020/2021 - Standard four result 2020
  • How to check NECTA form two 2020 results -FTNA results 2020
    How to check NECTA form two 2020 results -FTNA results 2020
  • Nafasi za kazi serikalini (Utumishi wa Umma/ ajiraportal.go.tz) February 2021
    Nafasi za kazi serikalini (Utumishi wa Umma/ ajiraportal.go.tz) February 2021
  • Jobs in Tanzania - latest Jobs Today  in Tanzania February 2021
    Jobs in Tanzania - latest Jobs Today  in Tanzania February 2021
  • NACTE online Application for 2020/2021 is now open - Apply Now
    NACTE online Application for 2020/2021 is now open - Apply Now
  • CHUO CHA MIPANGO IRDP Institute of Rural Development Planning selected applicants 2020/21[PDF attached - Dodoma and Mwanza]
    CHUO CHA MIPANGO IRDP Institute of Rural Development Planning selected applicants 2020/21[PDF attached - Dodoma and Mwanza]
  • Matokeo ya kidato cha nne 2018/19 – NECTA Form four (CSEE) Results 2018/19
    Matokeo ya kidato cha nne 2018/19 – NECTA Form four (CSEE) Results 2018/19
  • TIA Online application 2020/2021 – How to apply to Tanzania Institute of Accountancy TIA [Step by step guide]
    TIA Online application 2020/2021 – How to apply to Tanzania Institute of Accountancy TIA [Step by step guide]
  • TAMISEMI : How to change Combination Form four graduates in 2019 for 2020/2021 form five selection
    TAMISEMI : How to change Combination Form four graduates in 2019 for 2020/2021 form five selection

RECENT POSTS

Office Manager at African Leaders Malaria Alliance (ALMA)

Director Policy, Reseach, Advocacy, And Lobbying at TPSF March, 2021

Director Of Finance and Administration at TPSF

Human Resource Manager at TPSF

Director Of Programs and Enterprise Development at TPSF

STEM Apprentice-10 at Serengeti Breweries Limited

Human Resource Manager at Simba Logistics

Marketing Manager (MM) at TAZARA

Chief Mechanical Engineer (CME) at TAZARA

Head Finance (HF) at TAZARA

Head Information Technology at TAZARA

Warden at CBE

Assistant Vocational Teacher – Welding And Fabrication at VETA

Assistant Vocational Teacher – Design Sewing And Cloth Technology at VETA

Assistant Vocational Teacher – Plumbing And Pipe Fitting at VETA

Assistant Vocational Teacher – Electrical Installation at VETA

Administrative Officer at JSI Research & Training, Institute. Inc

Payment Operations Manager at Absa Bank

Operations Coordinator at Bolt

Market Sales Manager at TalentintheCloud International

Medical Specialist II (Dermatologist) at Muhimbili National Hospital

Bible Teacher at Haven of Peace Academy

Accounting & Business Teacher at Haven of Peace Academy

Math Teacher – Middle School at Haven of Peace Academy

ART Teacher – Primary & Secondary at Haven of Peace Academy

Music Teacher at Haven of Peace Academy

Library and Media Specialist at Haven of Peace Academy

Special Needs Coordinator at Haven of Peace Academy

IT Teacher / Google App Specialist at Haven of Peace Academy

Senior School Principal at Haven of Peace Academy

ADVERTISEMENT

Follow us on Facbook

follow us on twitter

Disclaimer

Udahiliportal is a Private owned Website not in any way connected with the institutions on this website. Udahiliportal does not hold a collaboration agreement with the institutions hence any reference to codes is a reference to the official university codes. We neither duplicate their content nor represent them as our own. Kindly contact the institutions for details

© 2020 Udahiliportal - Created by Udahiliportal.com.

No Result
View All Result
  • Home
  • Education News
    • HESLB – Higher Education Students’ Loans Board
    • TCU | Tanzania Commission for Universities
    • NACTE – National Council for Technical Education
    • NECTA
    • Scholarships
  • Exam Results
  • Admission News
    • Non-Degree Admissions
    • Online Applications
    • Universities News
    • Prospectus 2020/2021
  • Selection Results
  • Tanzania Jobs
    • NGO Jobs In Tanzania
    • Internships
    • Government Jobs
  • Advertise Here
    • Advertise
    • College promotion (Premium)

© 2020 Udahiliportal - Created by Udahiliportal.com.

This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.