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• Experience in FLM Manager
• Manage maintenance contract implementation including the FLM subcontractors to deliver daily operations & maintenance activities to customer within contractual SLA.
• Apply, improve and ensure that the fault management process implemented and respected on field activates.
• Operations improvement plan through outage analysis for Active and Passive operations.
• Process developments to improve operational efficiency.
• Infra Operations & Maintenance Management of Core/BSC –MGW & cell sites of Airtel Tanzania.
• Need to Ensure Company targeted GP and NP through effective cost controlling.
• Subcontractor governance to have effective delivery of operational assignments.
• Complete Operations management through:
• Responsible for driving Operational / Business excellence initiatives for delivery teams.
• Aligning the delivery teams to meet Scope of Work & Contractual obligations of customer on both Compliance / Regulatory requirements.
• Manage customer relationship / service delivery / process orientation to meet the operational requirements.
• Managing program Profit &Loss through effective workforce management and optimal cost management.
• Cost projections for the entire operations and tracking the cost with monthly reviews.
• Monitoring all Operational Expenditures.
• Close co-ordination with other operators for better network availability in shared sites.
• Conducting & supervising governance meetings with customer and subcontractors.
• Management of vendors.
• Regular meetings with vendors to enforce effective governance
• Contractual compliance by ensuring correct deliverables as demanded in contract for both customer and for subcontractors delivering task to assist our operations delivery.
• Efficient Operations & Maintenance of network
• Supervising & providing necessary support to teams
. Good communication skills
• Experience in FLM management
• Excellent inter-personal skills and proven availability to work under high pressure
. Capability to build trust and communicate efficiently
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