Front Office Supervisor at Meliá Hotels International

Front Office Supervisor
As Front Office Supervisor you will be responsible for supervising the Front Office operations, ensuring that the hotel standards and procedures are fully known and followed.
Your main functions will be to ensure appropriate stock level for the smooth run of the Front Office operations and to prepare requisitions accordingl, control that the arrival lists are updated, transportation and airport services are scheduled and to block all the rooms according to guest requests and needs and control that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time, among others.
Main responsibilities:
Ensure the desk is covered at all times, according to hotels occupancy
Full awarness of current daily status of the Hotel
Ensure prompt, efficient and courteous reception of guests according to our standards
Ensure the highest level of Guest experience
Handle, recovery and recording of complaints
Be aware of daily functions, events, VIP and group arrivals
Actively promote our loyality program
Requirements:
Previuos experience on a similar role
Previuos experience in 5* hotels will be highly valued
Must be proficient in writing & speaking English
Studies according to the role
Knowledge in OPERA

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