Employer name Job Junction Tanzania
Minimum Qualification Diploma Years of Experience 1 years
Main Job Task and Responsibilities
- Answer incoming calls and respond to customer’s emails.
- Management and resolve customer complaints.
- Sell and place customer orders in the computer system.
- Provide product and service information to customers concerning service
- Research required information using available resources
- Research, identify, and resolve customer complaints
- Process orders, forms, and application
- Document all call information according to standard operating procedures.
Education and Experience
-High school diploma, Bachelor degree or equivalent
-Proficient in relevant computer applications
1 years of experience in a call center environment
Knowledge of front office service practices and principles
-Excellent data entry and typing skills
600,000/ – 700,000/= Tsh