Head, Digital & eCommerce, CHNW Clients at Standard Bank/ Stanbic Bank Tanzania

by Udahiliportaldaily

Job Details

Test Division Summary

Job Purpose

To implement, enable, maintain, scale, secure, entrench, engage and commercialise the digital platforms and functionality for Consumer and High Net Worth (CHNW) Clients in country in alignment with platform enablers; Innovation, overall segment value proposition and life journeys.
To build and run eCommerce functionality across CHNW country in alignment with Group requirements

Key Responsibilities/Accountabilities

 

  •   Leads and executes the Digital   and eCommerce value proposition and related toolbox(es) in country and customises accordingly.
  •   Provides input into the overall Digital and eCommerce value proposition and related toolbox(es).
  •   Tracks and reports on adoption of the strategy and provides   feedback to various domains and capabilities.
  •   Develops an appropriate platform DevOps (Always On), Always   secure and platform as a service strategy
  •   Implements the client value proposition in country with approved   customisations.
  •   Drives and entrenches a consistent client experience and   interaction through all engagement platforms.
  •   Partners with Client Solutions and 3rd Party partners and   ecosystems for the delivery of integrated multi-products and services for the   client.
  •   Partners with Client Solutions and engineering to provide   self-service API’s, tools, services, solution readiness skills, knowledge and   support to enabling autonomous delivery of digital assets and functionality. Maintains   alignment with other segment heads in order to ensure client value   proposition delivery and reduction of duplication across segments.
  •   Stays abreast of market and competitive developments in order to   provide input to innovative and value-added services to gain market share.
  •   Together with Group and Engineering,   manages digital assets, from an experience (both developer and customers) and   eCommerce perspective, defines the digital customer experience (CX); digital   analytics; always on, always secure, devops and digital content strategy, as   these contribute to, and have an impact on, the success of the digital and eCommerce   capability and strategy.
  •   Drives scale and usage of relevant   digital assets and eCommerce platform when relevant and value-adding to a   client life journey.
  •   Builds and maintains platform   standards (in conjunction with group capabilities) such as design libraries,   authentication patterns and development and deployment patterns.
  •   Conducts client sensing in order to improve understanding of   client needs.
  •   Ensures that the adoption of digital and engineering   functionalities meets customer objectives through solution readiness   capabilities.
  •  Develops and implements processes of   sourcing ideas, building prototypes and scaling the prototypes on platforms;   and ensures that funding is managed through a disciplined gated process.Continuously scans the external   environment in order to keep abreast with new developments in partnerships,   business and technology.

    Delivers SBG and 3rd party products   and services to the Consumer and HNW segments through client centric   ecosystem platforms.

    Develops and builds digital products   with client solution and segment  teams

    Develops, defines and analyses Digital and eCommerce metrics on   usage, acceptance, value add and market specific nuances to client in   collaboration with capability heads, countries, Innovation and platform   enablers.

    Develops platform metrics illustrating flow, developer   experience and client experience

    Accountable for the achievement of   the financial and non-financial outcomes required for Digital and eCommerce   country in line with CHNW Clients requirements and in close collaboration   with Innovation and Platform enablers.

  • Deeply   understands and optimizes eCommerce financial metrics (cost per click, SEM,   SEO)
  •  Defines the Digital and eCommerce,   country Risk framework and appetite in alignment with segment, country and   Risk objectives.
    •   Ensures first line risk accountabilities   for digital and ecommerce are carried out
    •   Ensures adherence to risk framework,   appetite, risk control procedures, governance and risk toolbox.
    •   Develops appropriate recovery and   resolution plans to protect the Digital and eCommerce country capability from   any untoward event.
    •   Ensures satisfactory audits and   ensures that there are no repeat unsatisfactory findings as gauged by   operational losses.
    •   Follows the parameters of the key trade off decisions at client   level (i.e. risk appetite, pricing etc.).
    •   Sets the example in line with the   Group’s leadership identity, core values and People Promise.
    •   Enables integrated ways of working   and collaboration across the value chain to deliver for the client.
    •   Delivers on the Group’s shared   purpose and instilling a culture which enables the Group to evolve into a   client led platform organisation.
    •   Ensures alignment to the People and   Culture standards with regards to all employee-related matters.
    •   Provides input into talent strategy   developed by People and Culture.
    •   Identifies   current and potential employee skill requirements in consultation with the   People and Culture function.

 

Preferred Qualification and Experience

 

Type of qualification: First Degree

Field of study: Business Commerce
Years: More than 10 years

Experience Description:  Experience in understanding integration of digital and eCommerce sales growth around products, solutions and go-to market plans. Experience in the development, design and enablement of Digital and eCommerce value propositions that work for Consumer & HNW clients. Strong understanding of digital, open banking and platform integration into a segment. Experience in leading, integrating and delivering client solutions through multi-disciplinary teams. 

Experience and understanding of digital platforms enabling other value streams teams to deliver with substantial autonomy (platforms as a product).

PLEASE NOTE: All our recruitment and selection processes comply with applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraudline on +27 800222050 or forward to TransactionFraudOpsSA@standardbank.co.za

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