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Information System Officers at CRDB Bank

2 Job Opportunities at CRDB Bank, Information System Officers

by Udahiliportaldaily
January 10, 2021
Reading Time: 3min read
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Information System Officers  

CRDB Bank PLC is looking for suitable candidates to fill 2 vacant positions of Information System Officers existing in the Department of Information & Communication Technology (ICT) at Head Office, Dar Es Salaam.

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The Business Applications Specialist (BAS) is responsible for providing operational support and maintenance of healthcare of business automation applications which includes but not limited to;

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SAP SuccessFactors (Cloud-based HRMIS),

SAP ERP (Technical & Functional Modules), SAP FIORI, SAP PO (Process Orchestration),

Back-Office Operations System (Account Opening, Fund Transfers, Card Applications, Chequebook request, KYC Update, Signature Retrieval, etc)

End-to-End Credit Management System (Loan Origination, Rating, Disbursement, Management, Collection ,Write-offs etc)

Customer Relationship Management system (CRM),

Operational Risk Management system (OPRISK),

Document Management System (DMS),

RESPONSIBILITIES FOR THE ROLE

 

  • Facilitate automation of new and existing business applications
  • Ensure infrastructure systems and services are operating at optimal level to ensure business functions, high availability and recoverability
  • Implement and/or upgrade applications and provide second line support for Production, Disaster Recovery site and Tests environments.
  • To research and recommend for innovative ideas, and where possible automation for system administration task. Identify approaches that leverage our resources and provide economies of scale
  • Work with Change/Release Management process stakeholders for successful change execution
  • Ensure systems performance tuning and results experience and constantly review of application logs to ensure no suspicious alerts of system issues
  • Daily systems and server’s health checkup (Running processes, CPU utilization, Memory utilization, Load average etc.)
  • The use of formal issue trackers or ticket management software to track progress on issues until resolution and closure
  • Respond rapidly to and resolve help desk requests
  • Monitor the system daily and respond immediately to security or usability concerns
  • Ensure that backups of all administering applications are being performed daily and are tested on regular basis
  • Working with vendors in the process of troubleshooting escalated incidents. This may involve gathering technical information requested by them, and discussing and challenging their findings. Be available 24/7 when needed
  • Participate in appropriate in-service and workshop programs and attend any required meetings
  • Collaborate with other systems administrator on implementing new sever technologies and new computer technologies
  • Carry out special tasks at Management’s direction
  • Define, document, maintain best practices, and support procedures (configuration, operational etc.)
  • Support and provide guidance to CRDB Bank employees on issues related to business applications
  • To create, amend and delete/disable system’s user accounts as per requests and procedure
  • Coordinate with all relevant departments with regards to training and testing on new and existing and upgraded business applications
  • Receive software fixes from vendor, verify and apply.

 

KNOWLEDGE, SKILLS,QUALIFICATIONS AND EXPERIENCES REQUIRED FOR THE ROLE

Knowledge

 

  • Knowledge of Enterprise Resource Planning Systems
  • Understanding of Infrastructure technologies including networks, servers and databases
  • Understanding the core functions of the business unit, policies and procedures of assigned systems
  • Understanding of application and system architecture concepts

 

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Skills

 

  • Knowledge of system vulnerabilities and security issues
  • Reasonable interpersonal, written and oral communication skills.
  • Ability to respond to help desk requests in a reasonable time
  • Team player who exhibits effective interpersonal skills with a collaborative style
  • Ability to create and deliver results in a highly collaborative environment

 

Qualifications

 

  • Minimum Bachelor’s degree in Information Technology or Computer Science or Computer Engineering (or similar).
  • Information Technology Infrastructure Library (ITIL) best practices
  • SAP System Administration Certifications is an added advantage

 

Experience

 

  • At least 1 year of general ICT Systems support experience in banking environment.
  • Ability to handle numerous concurrent tasks under time constraints, effectively prioritize and execute tasks in a highly dynamic environment.
  • Technical interaction with vendors, contractors, and other stakeholder

 

The deadline for submitting the application is 27 January, 2021

CLICK HERE TO APPLY

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