Exam ResultsHead, Sales – Retail Banking – (1900031167)
Job: Retail Banking
Primary Location:Tanzania-Dar es Salaam
Schedule: Full-time
Employee Status: Permanent
Posting Date: 13/Dec/2019
Unposting Date: 01/Jan/2020
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
• Maximize sales performance to achieve given revenue targets (Team) through liability products [Current /Savings Accounts, wealth management products and asset related products (secured, unsecured)
• Generate new business via sales promotions, out-marketing calls and presentations and in-branch contacts
• Participate actively in branch sales planning to generate action plans for meeting targets
• He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times.
• Ensure high level of customer service in the Team. Manage difficult customer situations
• Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections
• Ensure transactions are processed with a high level of accuracy and commitment in order to satisfy customer needs
• Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities
• Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints
• Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service
• Take responsibility for general reconciliation and control activities
• Find ways to improve operational efficiency and control costs to meet cost budgets
• Be multi-skilled to handle all kinds of transactions and services in the bank
• Manage growth and attrition of the base, facilitate customer up-streaming. Improve product per customer
• Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.
• Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance
• Responsible for health and safety for all. As part of the Health and Safety guidelines you should:
• Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace;
• Ensure that your actions do not put others at risk; Work in a healthy and safe manner;
• Encourage others to work in a healthy and safe manner;
• Report all accidents and incidents and bring to the attention of the management any hazard in the workplace
Apply now to join the Bank for those with big career ambitions.
Mandarin Speaking Relationship Manager, Commercial Banking – (1900030925)
Job: Commercial Banking
Primary Location: Tanzania-Dar es Salaam
Schedule: Full-time
Employee Status: Permanent
Posting Date: 12/Dec/2019
Unposting Date: 27/Dec/2019
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Relationship Management
• Be flexible, responsive and accessible; maintain frequent but added-value contact with client
• Build relationships with decision makers and influences within a client’s circle of influence
• Follow up quickly on outstanding issues, updates or questions to ensure flawless execution
• Act as an advocate for client and help them to navigate the Bank
• Obtain feedback from client and seek to exceed their expectations
• Able to drive CVP in a strategic level related to certain business segment.
Sales
• Provide expert guidance to the team on targeting market prospects
• Align profitability goals with client needs by negotiating terms as a package with the group
• Shape client base segmentation and business development strategy
• Provide expert guidance to the team on holding a client pitch
Risk & Compliance
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the bank
• Understand and implement the Bank’s procedures to independently assess and recommend strategies for and credit exposures to clients
• Formulate and lead in building bank’s short term and long term credit risk strategies at unit / country level
• Ensure that staff only pitch relevant Financial Markets products to clients based on their risk profile within the appropriateness frameworK
Credit Risk – Core
• Perform with confidence credit and accounting analysis techniques, including cashflow analysis, ratio analysis and sources of revenue for a client
• Apply knowledge of working knowledge of internal credit and regulatory policies, procedures, guidelines and products etc, in managing client and portfolio level credit risks
• Follow the Bank’s procedures to complete risk assessment and recommend strategies for and credit exposures to clients with a moderate risk profile
• Ability to identify opportunities in offering the appropriate product to the client from the bank’s product suite keeping in view the customer risk profile and credit facility needs.
• Monitor for early warning signs of changing risk environment which may impact client and breaches in approval terms and condition. The candidate should be in a position to understand and propose necessary actions which work together the best interests of the bank.
• Respond quickly to all internal or regulatory requirements or policy changes
Our Ideal Candidate
• Business or accounting related degree.
• MBA/ACA preferred.
• Minimum 7 years experience in a corporate banking environment of which minimum 2 years should be of managing corporate client relationships.
• Sound understanding of corporate treasury products, trade finance products, Retail Clients products.
• Strong credit appraisal and marketing skills, with the ability to interpret complex financial information.
• A good understanding of the general, economic, political and business environment of the region.
• Excellent communication (written and verbal) and negotiation skills.
• High quality experience in a credit management position with proven ability to manage a team.
Apply now to join the Bank for those with big career ambitions.
Chief Information Officer – (1900029868)
Job: Technology
Primary Location: Tanzania-Dar es Salaam
Schedule: Full-time
Employee Status: Permanent
Posting Date: 20/Dec/2019
Unposting Date: 11/Jan/2020
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
As a business partner, the Chief Information Officer (CIO) is responsible for maintaining the Bank’s Technology infrastructure capability, supporting the business activities across the Business segments. The responsibility of the CIO also includes ensuring full compliance with all Country and Group policies (consistent in execution), statutory regulations, local banking laws, anti-money laundering regulations and industry practices.
The CIO takes primary ownership of country/regional business engagement and communication to influence and drive future technology agenda for country/region in alignment with Group Technology strategy orchestrating seamless support from all technology players to ensure delivery of the best technology solutions in time, within budget, with least risks and highest service continuity. The responsibilities also include providing local leadership across all teams and contributing to employee engagement, talent development and performance management.
Strategy
• Engaging key stakeholders – Country CEO, Country COO, Country Business Heads, Group Technology, and GBS to develop and implement an end-to-end technology service delivery strategy.
• Provide technology thought leadership and influence country’s business strategy with the effective and innovative deployment of technology.
• Develop transformative solutions and introduce capabilities that align to Business strategies with an end-to-end view
• Develop client related technology service strategies to enhance revenue potential and improve utilisation of current service provisions
• Involve and play pivotal role in investment decisions and PED authorisations
• Understand and contribute to country’s business strategy and communicate country business direction to Group Technology. Influence Group Technology to ensure that approved business plans have matching technology investment plans available for business investment committee evaluation.
Business
• Ensuring that all technology service needs are addressed, regardless of type, to comply with any prevailing SLAs and/or reasonable expectations of country businesses.
• Reviewing progress of Group Technology service improvement initiatives for the country, escalating and contributing ideas as appropriate;
• Ensure adequate capacity plan is in place to meet business growth and transformative projects
• Provide steer in major Business driven projects to ensure minimum manual hand-off processes with good technology service metrics (Delivery timeline, Business Benefits metrics etc)
• Work with relevant stakeholders to enhance client experience vide changes and introduction of new technologies and innovation to enhance revenue potential
• Drive overall country performance as a part of the responsibilities of a Country Management Team member
• Facilitate/coordinate business-facing forums (where required) and involve the relevant Group Technology personnel. Ensure suitable executive forum representation of Country Management Team, Country Operations Risk Team, major initiative country implementation and project steering committees.
Processes
• Ensure that the Group Technology change management process caters for all country change needs, and that any complementary in-country approval processes are confirmed with Group Technology. In approving system changes, the CIO will act as the ‘gatekeeper’ of the country’s production environment by assessing impact and level of risk as a result of scheduled changes.
• For incidents having significant business impact, support the problem/incident management process which is owned by Group Technology. This will mainly involve the communication/escalation to business management of service impact, recovery process, root cause, and mitigating actions, and communication back to Group Technology of business concerns.
• Implement policies and procedures for the Country with guidance from Group policies and procedures
• Ensure operational disciplines such as capacity and risk management are well embedded, measured and tracked
• Drive continuous improvements in productivity and cost efficiencies
• Be accountable for all technology services supported by internal and external service providers
• Ensure appropriate governance of End User Computing (EUC) Applications used in the Country
• Ensure high security and protection of the Bank’s, Client information & assets
• Streamline and digitize end-to-end processes to reduce manual hand-off, reduce risk and improve client/customer service collaborating with relevant stakeholders
• Measure and improve business satisfaction with overall Group Technology service on a regular basis. Feedback to be channelled into Group Technology management for improvement planning. Also ensuring Country business awareness of Group Technology plans accordingly.
People and Talent
• Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with risk and control partners.
• Employ, engage and retain high quality (skill and experienced) people to deliver its obligations.
• Ensure the provision of ongoing training and development; ensure that direct and matrix reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risks.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
• Create a motivational and challenging environment for staff which is conducive to creativity and performance with customer centricity in mind
• Based on the scale of services between country business and Group Technology, the extent and profile of resource in the CIO team shall vary. Each CIO shall determine this resource profile with the GT matrix accordingly and confirm such plans with the Cluster CIO. As this is a significant customer-facing Group Technology role, the ‘value add’ of the CIO function will be assessed on a regular basis through country business and Group Technology feedback, and resourcing levels, skills, and focus be reviewed/adjusted accordingly.
Risk Management
• Facilitating the evolution and agreement of balanced business risk and commercial service level agreements between business groups and Group Technology;
• Ensure that country/ region’s exposure to each form of technology risk is understood and managed. Ensure regulator and external audit 2-way communication, submission requirements and reporting needs are met by Group Technology to address any such legal and compliance expectations.
• Oversight of Technology and Information Security Risks in the region. In line with in-country cyber R & R issued by CISO, act as first line owner for Information, Communication and Security Risk in the country.
• Ensure Country adheres to internal and external sourcing policies and procedures related to technology
• Effective management of all technology risks including reporting high or very high rated risks based on Group materiality thresholds to the relevant Risk Committees
• Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.
• As required, act as the first line risk owner under the Group’s risk management framework at the appropriate level
• Ensure all necessary external legal and regulatory controls are in place from initial migration through service provisioning for Technology
• Balance business performance delivery and cost management constraints with risk and control matters to ensure that they do not materially threaten the Group’s ability to remain within risk appetite.
• Responsible for business continuity planning for the country and plans in sync with the GBS.
• Ensure risk metrics are actively reviewed along with the Risk & Control Function
• Ensure risks associated with acquisition and integration activities are well documented and addressed
• Ensuring that Group Technology responds to all forms of end-to-end country business technology risk needs, including all audit, local regulatory, compliance, DR, BCP technology component, obsolescence, virus susceptibility and security needs. This includes the coordination of penetration testing conducted by GIS or external parties for internet-based systems to comply with local regulatory requirements. Escalate material technology risks to Group Technology for TRISC/TORC attention as appropriate.
Governance
• Support the Cluster and Regional CIO to implement group policies and procedures in the country
• Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines.
• Ensure adequate change management process is in place to govern technology change management as well as project change management
• Establish and maintain rigor in monitoring performance against budgets
• Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, remaining within risk appetite
• Establish working relationship between Country COO and maintain close exchange via an agreed format
• Ensure adequate oversight is given to acquisition and integration activities
• Ensure a clear strategy is devised to achieve the fair dealing and fair accountability outcomes which are clearly communicated to all T&I staff
• Fully accountable and own regulatory audit/inspections on Technology teams in county as well as in offshore service centres.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct
• Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]*
• Take personal responsibility for understanding the risk and compliance requirements of the role. Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.
Key Stakeholders
Internal
• Chief Executive Officer
• Chief Operations Officer
• Business Heads – Direct interaction with Country Management Team (RMT) and direct reports to discuss strategic initiatives, contribute to business strategy and communication of Group Technology strategy and initiatives
• Group Internal Audit
• Country risk teams/committees eg CNFRC
• Legal and Compliance (Regulators)
• Human Resources
• Supply Chain Management
• Regional Technology Project Management Office
• Group Technology
• Group Systems Development – on roadmap, new initiatives & project status, local implementations
• Group Technology Production Services – on run matters and status, problem and change management
External
• Local regulators and other government departments/officials
• Clients
• Industry partners, Banking Associations, etc
• Relevant Exchange and Cyber Security Forum
• Relevant banking associations
• Local software and hardware vendors
Other Responsibilities
• Embed Here for good and Group’s brand and values in the team,
• Perform other responsibilities assigned under Country, Group, Business or Functional policies and procedures.
• Responsible for building a culture of good conduct.
Our Ideal Candidate
• Proven experience in a senior technical leadership role in either a business segment or functional IT role
• Proven Relationship Management skills with ability to finesse relationships at the Country and Regional level
• Deep knowledge of the Standard Chartered Network, joining the dots between business and technology strategy and delivery in country
• The ability to work well under pressure
• Organisation and time management
• Project Management
• Vendors certifications (e.g. Microsoft, Cisco, VM etc)
Apply now to join the Bank for those with big career ambitions.
