Manager: Data Centre and Network Facility Operations
Provide operations and maintenance leadership through controlling, managing, auditing, supporting daily Data Centre operations and Network facilities activities that ensure achievement of highest possible KPI targets, operational excellence as well as efficiency in network operations processes and cost.
Responsible for acquisition, management and maintenance of Network facilities and physical/civil infrastructure including but not limited to Data centers and BTS sites
Key accountabilities and decision ownership
Services Contract Governance: Control and operational management of the partners to deliver optimal end-to-end network availability and KPI target; including PM audits ATP’s, and quality of workmanship on all operational sites.
Data Centre layout and Environment: Drive end-to-end process and governance to ensure there is structured Data Centre layout, cabling, and equipment positioning, implementation of heat and smoke detection and fire suppression to fully achieve efficiencies and compliance to Vodacom standards.
Cooling and Power: Drive end-to-end operations of critical systems to the Data Centre such as HVAC, UPS and Generators to fully achieve Vodacom standards and other required regulations in the country.
Capacity Management: Drive end-to-end processes and procedures to manage Network infrastructure capacities and capabilities.
Property Management: Plan and execute maintenance of Network civil infrastructure and physical property, including management of leases, contracts and statutory/ regulatory compliance. Management of site acquisition agents to ensure timely acquisition and preparations of lease agreements for site rollout.
BCM/DRP: Ensure operational alignment and adherence to the company BCM/DRP policy and strategy.
Must have technical/professional qualifications:
• University degree in Telecommunications/ Electrical/ Civil Engineering
• 3+ years’ experience in Telecommunications Operations management
• 3+ years’ in operation support, installations and commissioning
• Proven experience of working with multiple suppliers/vendors/ partners
• Advanced knowledge of mobile telecommunications network architecture/technologies
• Sound understanding of project management
• Knowledge of Data Centre management will be an advantage
Core competencies, knowledge and experience
• Problem analysis and resolution
• Planning and organizing
• Partner Governance
• SLA Management
• Incident Management
• Process Management
• Risk management
Quality Assurance Engineer
Test Lab Technician: Test Lab Technician is responsible for execution of Go to Market (GTM) process and Customer Experience (CXX) improvement activities ensuring outstanding quality for all new products, systems and services before, during and after launch. He/she is responsible for ensuring positive customer experience is guaranteed for all new and existing products and services through throughout testing and follow up of reported issues end to end. Furthermore s/he has a role of ensuring that appropriate support tools are in place to support call center agents to deliver an exceptional customer service through systems in place.
Key accountabilities and decision ownership
Ensure continuous improvement of Headline NPS through strong GTM process and CXX improvement activities
Ensure quality of all newly launched products and services through intensive testing and detailed report before go live to ensure exceptional customer experience
Ensure all newly launched products are having support tools to assist agents resolve customer queries timely
Monitor and analyse feedback received from customers after every product launch and recommend on a better CXX
Conduct post launch testing for all new/enhanced products and services immediately after go live/migration
Conduct routine testing, report findings and follow through end to end ensuring all reported issues are fixed timely
Set de-briefing session after every major product launch to share lessons learnt and agree on the way forward to improve testing experience Core competencies, knowledge and experience
General understanding of mobile data and its components, including GSM/GPRS/3G and related industries products and services.
Knowledge of Information technology systems and applications
Applicant should have previous experience in a customer service role.
Knowledge of networking concepts and protocols (an added advantage).
Knowledge of project, product & service development lifecycles and management Skills
Must have technical/professional qualifications & Experience
Training/Education: Advanced Diploma/Diploma in IT or Business Administration
1 -2 years’ experience within the telecommunications environment.
Analytical, presentation and report writing skills are required
Ability to work in multi-functional technical environment
Strong problem solving and analysis
Facilitation and presentation
Planning and organizing
Competent communicator: polished verbal and written skills and good listener
Professional with a strong work ethic and models the behaviour