Network Engineer at Computer Centre Tanzania Limited

Network Engineer

Type: full-time

Computer Centre Tanzania Ltd

Qualifications:

Relevant IT Degree or Advanced Diploma – Information Systems

CCNP: Cisco Certified Network Professional – Routing and Switching or equivalent

Fortinet NSE3/4 or Sophos Certified Engineer – XG Firewalls or Yeastar will be an added advantage

CERTIFICATIONS MUST STILL BE VALID

Skills & Experience

2 – 3 years of customer support and incident resolution within a Network service provider.
2 – 3 years’ experience in Troubleshooting firewalls, routers and switches.
2 – 3 years’ experience with configuring switches and routers
1 – 2 years Network Monitoring
Familiar with routing protocols e.g. RIP, BGP
Have the experience of dealing with the pressures that Corporate Customers bring

Key Technologies:

Duties & Responsibilities:

The key function of this role is to receive, manage and resolve Customer queries which are already logged with the Support ajira Desk.
Perform monitoring of Customer networks and log necessary faults with 3rd party suppliers.
Network project deployments
Pre-sales and consultancy support for Network solutions
Ability to resolve issues by configuring and troubleshooting network deployments.
This requires the ability to quickly understand our Customers network, do in-depth analysis and ultimately resolve the issue which may require remotely logging on to the Customers device and performing the necessary changes.
Perform monitoring with subsequent escalation to support staff, however we require them to troubleshoot and resolve Customer queries too.

Personal Attributes