Network Performance & Quality Manager at Tigo

Job Overview
Network Performance & Quality Manager

JOB PURPOSE

The Network Performance & Quality Manager functions as a relationship manager between Commercial, Zonal Sales and Technical teams on Quality related SLAs; KPI’s, KQI’s, RSLAs and CEIs delivery.

The suitable candidate will be accountable for;

Network KPIs monitoring, tracking and manage RAN, Transmission and Core network features and technologies performance and plan the required trials, review the impact of the new Products offered to the customers on the Access and Core Networks, validate the network changes prior to implementation, monitor network capacity and quality, manage service providing partners in part of quality, performance, optimization, and capacity. Manage all Technical Regulatory compliance matters as far as Performance and Quality of the network is concerned by handling and representing company at TCRA and UCSAF matters. Advise technical management on network degradation and how best they can be mitigated. Be focal point for customer complaint as far as network performance is concerned.

CORE RESPONSIBILITIES

Lead and manage Network performance and quality team in Company
Manage and control RAN, Transmission, IP KPIs level permanent monitoring and reporting
Manage and control core (CS and PS) network KPIs level permanent monitoring and reporting
Manage performance tools portfolio for the whole OSS domain on multi-vendor environment
Analyze the impact of the new products on RAN and core network domains
Support on new products testing
Manage and verify KPI’s, KQIs, SLAs, RSLAs and CEIs achievement by Managed Service partners weekly and monthly based
Analyze network outages, send regular alerts for Network quality degradation
Manage/control network capacity for RAN/Transmission and Core domain
Manage any quality degradation, analyze that last more than 24 hour
Support Commercial, Sales, Mobile Financial Services and Tigo Business on matters related to performance and quality
Manage and control all network optimization activities and changes for RAN, Transmission and Core network
Regularly prepare/verify network performance, quality, and optimization reports
Manage all technology compliance matters as far network performance is concerned in the law i.e., EPOCA
Manage Benchmarking with other operators of Voice, Data and SMS Services

QUALIFICATION AND EXPERIENCE

Bachelor’s Degree (or equivalent) in Computer Science/ Electronics/ Telecommunications Engineering/
Computer Engineering, Business Engineering, or related discipline
Master’s degree is an Added value
More than 5 years of experience in RAN/Transmission/Core network Performance and Optimization
Experience working on performance tools

CORE COMPETENCIES

Strong knowledge of the Mobile network architecture E2E
Strong knowledge of the Access Network
Strong knowledge of the Core systems
Proven experience in RAN and Core network optimization
Knowledge of VAS/IN network systems
Vendor independent and with good work attitude and high level of integrity
Innovative and passionate about customer experience
Strong knowledge of the Mobile network main Core KPIs
Very Good team player
Time management skills
Networking skills
Problem solving skills
Reporting and Presentation skills
Strong communication skills and the ability to work effectively with multicultural and diverse environment
Full ability to speak and read in Swahili and English language
Telco regulatory awareness
.
“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices”. Only shortlisted applicants will be contacted”