NMB Bank PLC Vacancy As Relationship Manager; Consumer Liabilities 

Position: Relationship Manager; Consumer Liabilities 

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Job Location : Dar es Salaam

Head Office, Hq

Main Responsibilities:

• Actively engage and coordinate the branch network to execute strategies for driving loyalty and penetration to the mass segments (youth, groups, employees & pensioners)
• Driving growth of mass deposits through generating of sales strategies and embed sales culture of liability products across the network.
• Ensure continuous product improvement and digitization of processes.
• Proactively review with clients to increase wallet share by providing customized cash management solutions on collection, payment, payroll, internet banking, etc. to meet and exceed their business and operational requirements.
• Ensure high level of integrity through compliance, understanding of the liability portfolio, statutory and regulatory requirements as well as the Bank’s internal policy, procedure and manuals.
• Work closely with internal stakeholders including Branch Network Sales, Transaction Banking, Treasury,
• Products and Channels, Business Banking, Card Business, Digital Sales, Marketing, Bancassurance and
• Operations Teams to ensure the portfolio meets planned revenue and volume projections.
• Monitor and review deposits performance to ensure branch targets are met.
• Support Relationship Officers and branch sales team through coaching and coordination and participate in training of Relationship Officers.
• Proactively nurture and leverage sustainable, robust stake holder relationship, coalitions and network internally and externally (Committees, Government Bodies/Officials, regulators, Banks, Community and Private entities).
• Manage customer expectations through effective queries, complaints and correspondences handling in a timely manner as per service operating standards.
• Prepare budget and projections for the products, including existing as well as prospective and potential clients.
• Co-ordinate budget objectives to respective areas of responsibilities and ensure targets are achieved as per the approved budget
• Ensure leads generation directly or through branches for all the Personal Banking products.

Knowledge and Skills:

• Advanced excel analytics knowledge of reporting.
• Knowledge of working with business intelligent objects preferably SAP ® Business Intelligence objects such as BI Web intelligence & Crystal reports
• Good customer relationship and sound understanding of bank’s liabilities products, policies, and procedures.
• Sound knowledge of Retail Banking products and services
• Excellent knowledge of mass market sector dynamics and related laws.
• Sound understanding of other bank’s products, policies, and procedures for cross selling purposes.
• Excellent knowledge of banking operations and financial markets in Tanzania.
• Understanding and interest in financial/banking products and markets.
• Working across all levels of the organization to understand cross-functional linkages and interdependencies, as well as the implications of risk and regulations at both a strategic level and at the business unit level
• Demonstrated ability to assess financial trends and react to them to expand and manage portfolio
• Ability to drive change in a new environment
• Strong presentation and communication skills, influencing and problem-solving skills
• Good sales and negotiation skills.

Qualifications and Experience:

• Advanced diploma/Degree in business related studies
• 5 years’ experience in banking operations, out of which 3 should be in relationship management and or sales role.
• Candidates with strong acquisition or good networking background are preferred
• Experience of working with NGOs or financial inclusion projects or business development fields

NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer

Only shortlisted candidates will be contacted.

Job closing date : 29-Jun-2023

How to Apply:

• CLICK HERE TO APPLY