Operations Manager -Dar es Salaam, – Nokia

ASSIGNMENT
Ensures the management and supervision of managed and/or outsourced network infrastructure
elements or systems.
MAIN ACTIVITIES
Ensures the network performance analysis are carried out and initiates the resolutions of the
analysis.
Proactively detects and resolve network faults and incidents, informs Service Desk or
customers, using processes and platforms to deliver 24x7x365 monitoring of the infrastructure.
Coordinates field operation activities to deliver corrective equipment, network and site
maintenance
Continuously ensures that best practices are applied and learnings from previous issues in
performance are capitalized and shared with peers; is also responsible for ensuring that relevant
decisions and actions are taken.
Is the key contact for customer in its network management ; is responsible for creating,
maintaining and improving the relationship with the customer on a day-to-day basis : operations
review, escalation (if necessary), reporting
WORKING MODE
On a daily contact with the customer
Works closely with the PM to follow the services to deliver
Collaborates with Sales team in case of new services proposal
COMPETENCIES
Communication
Consulting & Customer Business
Support
Network Operations
Financial Management
Partner & Customer Relationship Mngt
Architecture & Solution Building
SKILLS
Strategy analysis
Business Model & Planning
Business case development
Market analysis
Benchmarking & Best Practice identification
Service Provider Marketing, offer management & pricing
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