Location: Masasi, Tanzania
Language Requirement: Fluency in English
Application Deadline: on a rolling basis
About myAgro
myAgro is an award-winning non-profit social enterprise based in West Africa. We have pioneered a mobile savings model that allows farmers to invest their own funds in high-quality seed, fertilizer, and agricultural training to increase their harvest and income by 50-100%. Our North Star is to help 1 million farmers increase their incomes by $1.50 per day by 2025 and lift themselves out of poverty. Learn more from myAgro’s founder and CEO here.
About Product Associate role
The Product Associate position is a role within myAgro that helps accelerate myAgro’s ability to scale, reach 100% sustainability and increase its impact. This role supports the usage of technology tools by over 200 field staff. You will gain a breadth of experience in designing and scaling high impact cross-functional product programs that work across financial inclusion, agricultural development, and mobile technology. You will ensure user feedback becomes an integral part of our product development process and be the link between the field and the remote product team.
Main Responsibilities
Usability Testing and User Feedback
Develop user guides, training material and documentation for new technology toolsWork closely with our QA team to ensure technology tools are field-ready before roll outConduct user testing and training sessions forHigh impact mobile apps for field data collection and operationsNew mobile app features to inform design decisionsPrototypes of technology tools we are considering for our field staff to gather feedback for prioritization
User Experience and Product Design
Conduct field visits to observe app usage, note user errors and understand the current usage of technology toolsCollect and analyze quantitative and qualitative data around technology tool usage and user experience
Understand the users’ future technology needs and pro-actively plan aroundDevelop field testing processes and procedures
Data Quality Stewardship
Set up a process of monitoring incoming field data to quickly provide feedback of poor data quality to the appropriate teamsConduct field visits to observe users who consistently submit poor quality dataMonitor usage data and create a system of KPIs to ensure field teams are constantly using the most up to date version of technology tools
IT management
Create Standard Operation Procedures around IT managementOversee in-country IT team, operations (Hardware, Infrastructure, Network) and budgetManage IT support activities for HQ, zone office and field teams
Skills & Qualifications
Required:
English and Swahili (fluent or native level)Developing country experiencePrevious Project/Product managementGreat written and verbal communication skills. Comfortable doing presentations in front of groups, and writing up documents to share broadly with the team.Self-motivated and passionate about technology for development2 years of relevant working experience
Preferred:
Information Technology (Software product) backgroundDesign and/or UX experienceExperience working with technology platforms (web, mobile, CRM, Salesforce, etc.)Training/teaching experience in a low-literacy context
myAgro provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sexual orientation, marital/parental status, national origin, age, disability, political opinion, social status, veteran status, and genetics. myAgro complies with all applicable federal, provincial and local laws governing nondiscrimination in employment.
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