Refugee Response Field Manager at Save the Children

Level 3: √ the post holder will have contact with children and young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight)

As part of the responsibilities the post holder will support the established child safeguarding systems, promote a culture of keeping children safe and ensure that potential harm to children (by our own staff and/or as a result of how we do our work) is identified and addressed on an ongoing basis.  The post holder should report and respond to interventions as determined by position related responsibilities identified in the Child Safeguarding Policy.

He/she is responsible for identifying needs and resources and elaborating programme recommendations for the Refugee response in line with Save the Children national and global priorities. The Refugee Response Field office manager will develop and manage programme(s) and negotiate and network at a regional and national level as determined by the Country Office Senior Management Team based in Dar es Salaam. She/he will ensure that all relevant Save the Children policies and procedures with respect to child safeguarding, safety and security, code of conduct, Core Humanitarian Standards, Humanitarian Principles, equal opportunities and other relevant policies are in place.

The Refugee Response Field manager will play a strategic role in the effective scale up and management of Save the Children Refugee programmes to increase impact and enable positive change for children.

Tanzania is supporting refugees and asylum seekers from different countries, but mainly from Burundi and the DRC. Save the Children in Tanzania is currently implementing a multi donor funded Refugee Response program for Burundian and Congolese Refugees in the area of Education In Emergency (EiE) and Child Protection (CP) at Kasulu and Kibondo Districts in Kigoma Region.

Reports to:  Deputy Director of Programme Operations/Refugee Response TL

Staff directly reporting to this post: Child Protection Manager, , Education Coordinator, Senior MEAL Coordinator, Construction Engineer and Humanitarian Support Service Coordinator.

• Assume overall management of the Kigoma regional Refugee response in collaboration with the Deputy Director of Programme Operations/Emergency Response TL
• Manage multiple grants (across thematic sectors), ensuring strict compliance of programme activities with Save the Children national and global policies and procedures and with relevant donor regulations and agreements, SPHERE guidelines and the NGO code of conduct.
• Support on action plans, and monitoring to ensure an effective Refugee response and in flagging needed steps towards a smooth transition to an eventual recovery/phase out status.
• Ensure Save the Children participates and leads Interagency Assessments to update new opportunities for programme development and funding.
• In coordination with the Deputy Director of Programme Operations, Awards manager, Report and proposal coordinator and PDQ ensure the preparation of timely programme and donor reports on project activities in compliance with internal SC requirements and any relevant external donor requirements.
• Closely monitor the changing humanitarian context in Kigoma region and the situation in Burundi and regularly share updates with the Country Office and SC Burundi/Rwanda for informed decision making and guidance on response planning, and implementation.
• Proactively identify risks, monitor actions and update the Humanitarian response risk register for sharing with the Country Office on monthly basis.
• Establish project monitoring plans and systems for identifying and tracking the indicators and develop processes/procedures and forms to support monitoring and inform learning.
• Ensure optimal safety and security management procedures and practices are in place for the Refugee response programme and continually monitor the safety and security situation, adapting staff safety and security procedures accordingly in collaboration and cooperation with the Deputy Director of Programme Operations/Emergency Response TL (Country Security Focal Point).
• Ensure strong accountability for humanitarian response.

Financial and grant Management

• Oversee the development and management of budgets potentially for multiple sites, several sectors and take leadership on the implementation of programme responses, keeping relevant stakeholders informed and ensuring any corrective actions are taken.
• Ensure strict compliance with SCI for internal and donor regulations for management of the budget
• Ensure monthly monitoring of budgets and coordinate the process of financial reporting for all awards in the Refugee Response program.
• Ensure timely and accurate internal financial reporting.

People Management

• Lead, manage and motivate staff members by ensuring they have clear job descriptions, work plans,   objectives and they receive proper  supervision and support including periodic  performance reviews
• With support from the Dar-based Deputy Director of Programme Operations, plan, identify and resource appropriate and effective structure & staffing needs for the response
• Oversee the development & implementation of staff wellbeing (policy) and ensure appropriate staff well-being policy and processes in place.
• Ensure staff, interns and refugee incentive workers adhere to Save the Children policies including Safeguarding, Anti-harassment and Anti-Fraud as well as Code of Conduct

 Capacity Building:

• Consider the need for capacity building plans and performance management systems to develop the requisite competencies in staff to ensure ongoing sustainability and quality of response.
• Coach and mentor staff and partners/ counterparts and link, as needed, to wider organisational talent development mechanisms.

 Representation & Advocacy & Organisational Learning:

• Represent Save the Children’s Refugee response at the local level to donors, local administration, the media and members of the humanitarian community ensuring effective Save the Children participation in Heads of Agencies meetings, in co-chairing humanitarian Protection Working Group and Child Protection Sub working Group meetings, Education Technical Work Group  and other inter-agency coordination forums.
• Help shape response strategies through influence of /within inter-agency coordination forums, ensuring the specific needs of children are being addressed.
• Explore and develop a strong partnership with local partners in the region.
• Undertake high level representation and advocacy with Local Government partners and officials as well as donor representatives. Establish systems for communication with local Government partners, relevant line departments and community representations in the project area(s).
• Oversee the implementation of Save the Children policies and procedures with respect to child rights and safeguarding, health, and safety, equal opportunities and other relevant policies.

Accountability:

• holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values;
• holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved;

Ambition:

• sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same;
• widely shares their personal vision for Save the Children, engages and motivates others
• future orientated, thinks strategically and on a global scale;

Collaboration:

• builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters;
• values diversity, sees it as a source of competitive strength;

• approachable, good listener, easy to talk to;

Creativity:

• develops and encourages new and innovative solutions;
• willing to take disciplined risks;

Integrity:

• honest, encourages openness and transparency; demonstrates highest levels of integrity;

• Extensive experience of working within a management role within a complex country programme in an Refugee response or fragile state
• Previous experience in managing an Refugee response program at local level with limited facilities.

•   Education: BA/BSc level in relevant discipline (or equivalent field experience)
•    Management experience of multi-national, multi-sector team.
• Experience of managing multi-donor, multi-site programmes (including for example ECHO, BPRM and SIDA) of USD 3m+ response at regional or country level
• Experience of national or local level representation with key stakeholders, and co-ordination with other NGOs/UN
• Experience of developing and negotiating successful partnerships with local partners and institutional donors
•  Proven ability to influence change at an operational level
•  Politically and culturally sensitive with qualities of patience, tact and diplomacy
•  A high level of written and spoken English
• The capacity and willingness to be extremely flexible and accommodating in difficult working circumstances.
• Commitment to the aims and principles of SC. In particular, a good understanding of the SC mandate and child focus and an ability to ensure this continues to underpin our support

Desirable

• Experience of working in complex refugee camp contexts.
• Working knowledge of Kiswahili or Kirundi.
• Experience of working on Education in Emergence and Child Protection in Emergence programmes
• Experience of M&E and beneficiary accountability systems in complex programmes

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures;

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.