Registration Officer – 15269, Kasulu, Tanzania, UNHCR – United Nations High Commissioner for Refugees

By | March 28, 2018

Job Title Registration Officer

Procedures and Eligibility
Before submitting an application, UNHCR staff members intending to apply to this Job Opening are requested to consult the Recruitment and Assignments Policy (RAP, UNHCR/HCP/2017/2 and the Recruitment and Assignments Administrative Instruction (RAAI), UNHCR/AI/2017/7 OF 15 August 2017.
Duties and Qualifications
Registration Officer


The Registration Officer manages and oversees UNHCR’s registration procedures and decision-making as well as related activities in the operation. The Registration Officer may be directly responsible for or extensively contributes to developing and implementing an operation-specific registration strategy in compliance with the overall protection objectives of the office, to ensure that registration is effectively used for the identification of specific protection needs, for the management of operations, and for the achievement of durable solutions.
The Registration Officer provides day-to-day supervision, direction and support to UNHCR staff engaged in Registration and related activities (including Reception, Filing and Data Management staff), and monitors the efficiency and quality of registration processes, identity and entitlement documentation activities and population data management.
The Registration Officer collaborates closely with Protection, Programme, Operational Data Management and Information Management colleagues as well as with key UN and international organizations, NGOs and partners on the provision of quality population data for the delivery of targeted protection or assistance interventions and programming and planning. The Registration Officer also liaises with other Registration operations in the region, the Regional Registration Officer, the Bureau and the Identity Management and Registration Section (IMRS) in DPSM to promote regional and global consistency in Registration standards and population data management. The launching of UNHCR¿s new, online case and identity management applications (proGres in Partnership and the Biometrics Identity Management System, BIMS) will require extensive contribution from the Registration Officer in relation to both business input on usage of the tools and the deployment of the tools to support continuous registration, data management and other case-related activities.


– The operation has sufficient support to set up a clear and coherent Registration strategy which reflects UNHCR¿s country, regional and global priorities and objectives.
– UNHCR’s Registration Standard Operating Procedures (SOPs) are implemented in accordance with relevant UNHCR standards and policies.
– Persons of concern have fair and transparent access to registration procedures.
– The integrity of UNHCR’s registration procedures is ensured and refugee identities are secured over time through the implementation of case management and identity management tools.
– UNHCR’s population database (proGres) is maintained to a high standard and remains a reliable, trusted source of personal information and protection needs of persons of concern to UNHCR.
– Contribute to the design of appropriate registration strategies and approaches for populations of concern in compliance with the protection strategy of the operation, ensuring that registration standards are met and that appropriate methodologies and technologies are implemented.
– Plan, implement and monitor registration-related activities, as part of UNHCR¿s normal planning cycle to ensure that provision is made for material and human resources to adequately support the process.
– Design, implement and revise, as required, operation-specific SOPs for all aspects of registration in accordance with applicable standards and policies, including provisions for the protection of individual data and prevention and identification of fraud.
– Contribute to the development, enhancement and implementation of the online case and identity management applications (proGres in Partnership and BIMS).
– Design appropriate procedures and systems for the assurance of quality registration data through the implementation of continuous registration and verification exercises, including the facilitation of additional data collection in accordance with operational programming and protection needs.
– Conduct regular data quality and audit checks to monitor the accuracy of data collected as well as a tool for identification and prevention of fraud.
– Develop and maintain information campaigns and processes to ensure that persons of concern, Government authorities and partners have accurate information on registration procedures, including UNHCR standards, policy and practice.
– Advocate with and support Government authorities and partners to establish and strengthen fair and efficient Registration procedures including the recognition of UNHCR identity and entitlement documentation and associated rights.
– In cooperation with Protection staff; design, implement and monitor procedures for the identification and referral of persons of concern with specific needs who may require follow-up protection interventions.
– Assist in developing data management approaches and processing methodologies for efficient and accountable delivery of both material and cash-based assistance and other programming and protection needs.
– In cooperation with Operational Data Management and Information Management staff, standardize consolidation and timely dissemination of reports and statistics on persons of concern, which will inform programme, planning, protection interventions and statistical reporting activities.
– Develop data sharing agreements in close cooperation with Protection colleagues and the Regional Registration Officer.
– Provide training to UNHCR and partner staff in registration methodologies, technologies and standards, to enable them to conduct registration activities and to manage registration and case related data on a continuous basis.
– Support the country team to establish and strengthen internal capacity and/or that of government counterparts to manage registration and maintain population information.
– Document and report on registration activities at the operation level, and report on the impact of support interventions to the management of operations.
– Undertake other related responsibilities or functions as required.
– Advise staff on planned registration activities, review plans and requests to ensure that they are in agreement with UNHCR standards
– Enforce compliance by UNHCR staff engaged in registration and related activities with UNHCR standards, policies and operation-specific SOPs for all aspects of the registration operation.
– Represent UNHCR with relevant external partners in-country, as applicable.
– Design and review registration and registration-related documents, reports and statistics for internal use.
– Undergraduate degree (equivalent of a BA/BS) in Social Sciences, Demography, Statistics, Information Technology, Geography, Political Science, Law, Business Administration, Humanities or related fields plus minimum 6 years of relevant experience. Graduate degree (equivalent of a Master’s) plus 5 years or Doctorate degree (equivalent of a PhD) plus 4 years of previous relevant work experience may also be accepted.
– Strong understanding of the principles of and concepts of international protection and UNHCR.
– Strong team building, managerial, planning, coordination and representation skills.
– Excellent computer skills, particularly in data management.
– Excellent knowledge of English and working knowledge of another UN language.
(In offices where the working language is not English, excellent knowledge of working language of duty station and working knowledge of English.)
*** For National Officer positions, very good knowledge of local language and local institutions is essential.
– Technical expertise in registration, individual case management and identity management systems, including proGres, in refugee and internal displacement situations.
– Knowledge of UNHCR and interagency policies, standards, programmes and humanitarian operations in a variety of geographical locations and operational contexts.
– Familiarity with planning, programming and implementation of registration operations at the field levels, including strategic planning, project development, budgeting and resource mobilization.
Position Competencies
C001L3 – Accountability Level 3
C002L3 – Teamwork & Collaboration Level 3
C003L3 – Communication Level 3
C004L3 – Commitment to Continuous Learning Level 3
C005L3 – Client & Result Orientation Level 3
C006L3 – Organizational Awareness Level 3
M001L3 – Empowering and Building Trust Level 3
M003L3 – Judgement and Decision Making Level 3
M004L3 – Strategic Planning and Vision Level 3
X001L3 – Analytical Thinking Level 3
X003L3 – Technological Awareness Level 3
X005L3 – Planning and Organizing Level 3
Additional Information
For those people applying for High Risk Duty Stations, we strongly encourage colleagues to read the country specific security and welfare profiles which can be found on the Intranet under Support Services – Duty of Care ( These profiles have been specifically designed to answer some of the key questions (on security conditions, medical provisions, staff welfare, living and working conditions) potential applicants might have before deciding to apply. Ensuring staff are better informed is part of the increased attention UNHCR is paying to Duty of Care. This project is still in the pilot phase, and as such some of the information leaflets are being produced as we speak and might not be available yet. They will be soon, so keep checking
See below for this postion’s Operational Context
Desirable Attributes
University degree in Social Science, Social Work, Information Technology, and/or a related field
Minimum 8 years of previous job experience;
Minimum 5 years in an International capacity;
English is essential;
Current Situation
The incumbent will work under the direct supervision of the Head of Office and is an integral member of the Protection Unit of the Kasulu operation. S/he will also liaise with Units and Sections in Headquarters with responsibilities for registration related matters (PGDS, Project Profile, and ITTS).
The incumbent is to ensure a clear and integrated link between protection processes and the use of registration data, which is the foundation of protection. The Kasulu operation is engaged in an enhanced resettlement operation, which will eventually see at least 30,000 Congolese refugees resettled to the United States of America. In addition, heightened conflicts in neighbouring countries make an influx from Burundi and DRC highly likely. 24,000 self-settled Burundian refugees in the same region will require a re-verification exercise, prior to citizenship status being given. Accurate and insightful registration and analysis of data will ensure correct identification of persons to be resettled, a fine-tuned and individually appropriate protection response, including accurate figures for feeding.
Errors may lead to a shortage in the assistance and quality of protection. They could also result in misuse of the limited resources and have a negative impact on the well-being of refugees
Working and Living Conditions
The location is very isolated and
only very basic items can be found. Banking services are very limited as well as healthcare and educational facilities. Although the duty station is classified “family” duty station by the ICSC Kasulu is not a place where it is advisable to bring family members.
Security Considerations
UN Security Level-2 is currently in place, which implies that official and private road travel by staff is limited as per the MOSS and all official missions in this region should not begin before 07:00 and be in a secure location no later than 18:30. Police escorts are required as per MOSS for travel by road to some locations outside Kasulu, except for Kigoma Town. Road transport from Kasulu to Dar es Salaam requires armed police escort for both UN and public transport buses from Kasulu District up to Kibondo District also in Kigoma Region and Ngara, Bwanga, and Ushirombo in Kagera, Geita and Shinyanga Regions respectively.
Additional Factors
Training in basic principles of international protection
Training in registration and information management
Demonstrated computer skills, particularly in data management
Communication skills
Closing Date
Please note that the closing date for all vacancies in the March 2018 Compendium is Wednesday 11 April 2018 (midnight Geneva time).