Senior Sales Manager at Standard Chartered Bank

Senior Sales Manager

Standard Chartered Bank

Dar es Salaam, Dar es Salaam, Tanzania

Office Manager at African Leaders Malaria Alliance (ALMA)

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Human Resource Manager at TPSF

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.

We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

Business Performance, Development and implementation of strategies
Ensure deliverable on Balance sheet for assets and liability products as per agreed target
Ensure revenue per segment is met through optimization of balance sheet and product mix
Work closely with Digital channels for delivering fulfillment of Online solutions for selling products online
Work closely with Finance, Segment and Product Teams to define overall performance standards and KPIs
Front end design and development of reward/sales campaign framework and scorecards
Define sales processes and standards for sales quality metrics
Work closely with Head of products, portfolio and partnership to prepare campaign that support growth of balance sheet on assets
Responsible for defining strategy for conversion of leads provided by Segment and Employee Banking
In line with defined strategies, prescribe performance delivery standards and revenue targets for sales channel
Support sales for new product initiatives namely Mortgage and Bancassurance
Identify opportunity for business and work with Head of Branch, Priority and EB to implement new offering and empanelment of new business opportunities
Work closely with Portfolio, and data Analytics to make sure processing of assets products (PIL and Mortgage) are executed within agreed timeline
Ensure application are processed with minimum or without errors to avoid return based on agreed KPI
Actively ensure increase of sales penetration per company as per agreed KPI through optimization of sales and other customer benefits i.e salary account, mortgage, OD, Banca
Sales Team management and performance tracking
Ensure sales team meets agreed target and support business to grow
Actively manage sales numbers on Balance sheet and revenue on daily basis and conduct performance tracking
Work closely with Branch Managers and other stakeholder on achieving unity/Branch/channel balance sheet and revenue

Governance

Adhere to and Institute controls
Report to the Unit Manager any adverse anomalies which impact the business as soon as this is known to you.
Record and report suspicious transactions or Frauds that are encountered at the Unit.
Ensure Anti-money laundering and CDD guidelines are followed within the Unit.
Ensure awareness and adherence to all policies, guidelines, procedures and local regulatory requirements.
Ensure adherence to the risk management framework.
Read, understand and comply with all provisions of the Group Code of Conduct.
Attend all required training
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Support team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal

Marketing

GM Segments

Branch, Priority and EB

Product & Segment

Compliance

Client Experience

Operation

External

Clients

Marketing Agencies

Other Responsibilities

Support the Unit Manager and Head, RB Operations in implementing SCB policies regarding AML/ CDD policies and adopting any imminent changes

Our Ideal Candidate

University degree or professional qualification, preferably in Banking and Finance
Sales experience and strong team management skills
Proven track record of accomplishment in the management of banking operations
In depth knowledge and understanding of banking products and services, and ability to structure and deliver customized solutions which meet customer needs.
Ability to engage stakeholders in constructive dialogue, in order to improve own understanding and influence others decision-making.
Strong people management & communication skills, especially ability to engage and motivate large teams
Ability to analyse sales data and distil clear insights
Relevant applications & technology infrastructure knowledge
Understanding of the regulatory environment and practices
Committed to driving own team’s progress and delivering agreed outcomes.
Nurtures teamwork and collaboration.
Has the ability to blend the demands of managing day-to-day operational activities with the necessity of maintaining a strategic view.
Be able to demonstrate an ability to manage complex activities within the Bank’s matrix organization structure.
Experience in budget development and budget management.
Foresight with regards to workflow, staff capability and moral.
Thought leadership in Retail Banking with appreciation industry products and developments
Strategy articulation and execution
Professional depth in Retail Products covering product development, acquisition, assets and liability portfolio and risk management, marketing and campaign management
Deep understanding of in-market client product behaviours and life stages
Strong strategic acumen and execution capability
Relationship building and influencing – ability to build strong relationships across internal and external stakeholders / partners