Udahiliportal.com
  • About Us
  • Privacy policy
  • Disclaimer
  • Advertise Here
  • College promotion Service (Premium)
No Result
View All Result
  • Home
  • Education News
    • HESLB – Higher Education Students’ Loans Board
    • TCU | Tanzania Commission for Universities
    • NACTE – National Council for Technical Education
    • NECTA
    • Scholarships
  • Exam Results
  • Admission News
    • Non-Degree Admissions
    • Online Applications
    • Universities News
    • Prospectus 2020/2021
  • Selection Results
  • Tanzania Jobs
    • NGO Jobs In Tanzania
    • Internships
    • Government Jobs
  • Advertise Here
    • Advertise
    • College promotion (Premium)
  • Home
  • Education News
    • HESLB – Higher Education Students’ Loans Board
    • TCU | Tanzania Commission for Universities
    • NACTE – National Council for Technical Education
    • NECTA
    • Scholarships
  • Exam Results
  • Admission News
    • Non-Degree Admissions
    • Online Applications
    • Universities News
    • Prospectus 2020/2021
  • Selection Results
  • Tanzania Jobs
    • NGO Jobs In Tanzania
    • Internships
    • Government Jobs
  • Advertise Here
    • Advertise
    • College promotion (Premium)
No Result
View All Result
Udahiliportal.com
No Result
View All Result
ADVERTISEMENT

Service Centre Technician at SICPA

by Udahiliportal
June 1, 2020
Reading Time: 2min read
Share on FacebookShare on Twitter

Service Centre Technician

Dar es Salaam, Tanzania

We are currently looking for a highly motivated, outstanding individual to join our Service Centre Team and to actively participate in all Service Centre activities for the SICPATRACE solution in Tanzania.

ADVERTISEMENT

ROLE

You May Also Like

Office Manager at African Leaders Malaria Alliance (ALMA)

Director Policy, Reseach, Advocacy, And Lobbying at TPSF March, 2021

Director Of Finance and Administration at TPSF

Human Resource Manager at TPSF

  • Actively participate in all Service Centre activities, including the central Support Line and support email account, to ensure that all inquiries and requests are quickly answered and promptly resolved / fulfilled
  • Serve as a first point of contact for the customer and system users for solution service and support
  • Coordinate with the Field Service & Support and IT Support teams to ensure that all corrective maintenance activities are fulfilled in a timely and efficient manner
  • Ensure that external and internal SLAs are met and that issues are escalated appropriately and resolved in a timely manner
  • Actively participate in the management of work on incidents, problems and change requests, including planning and coordination with the customer, the local Field Service & Support and IT Support teams, and the external 3rd level support teams, key deliverable reviews, acceptance testing and deployment coordination
  • Analyse incident and PRB trends and raise PRBs of repeat incident occurrences
  • Close incidents, problems and CRs after verification that the underlying issue(s) have been resolved
  • Actively participate in the development and delivery of solution-related trainings for the customer and taxpayer system users as well as internal training for new and existing team members
  • Responsible for status reporting, including Operational Performance Management and Service Management reports, as scheduled or as required

PROFILE

  • College degree or technical training in a relevant field, or equivalent combination of training and/or experience
  • Minimum 2 years’ experience leading a service center / technical helpdesk team
  • Fluent in English and Swahili
  • Strong troubleshooting skills and demonstrated abilities to diagnose and analyse software issues
  • Experience managing 1st level support activities (Service Center, Support Line, etc.)
  • Experienced with quality and performance monitoring processes
  • Experience with Microsoft Office tools (Excel, Word, PowerPoint, Visio)
  • Experience troubleshooting computer networks
  • Knowledge of basic IT support procedures and tools

JOIN US!

Our success comes from our highly skilled and talented employees
Respectful entrepreneurship and a long-term vision are key for success
Our people contribute to a more secure world
Diversity at all levels of an organization is a strength

ADVERTISEMENT

We offer an exciting and challenging role, with great potential for personal development within a unique organization in a fascinating industry. Your file will be handled with upmost confidentiality and discretion.

CLICK HERE TO APPLY

SendShareShareTweet

Join Udahiliportal WhatsApp Groups

Get Udahiliportal Updates on Our WhatsApp Group Join Now to receive and share opportunities instantly, transforming information, networking, raise a question JOIN NOW
Previous Post

System Administrator at SICPA

Next Post

Branch Administrator at Agricom Africa Ltd,

Udahiliportal

Udahiliportal

Udahiliportal.com offers guidance to students on the selection of suitable college, course, school, etc. The website provides specific information for students interested in Undergraduate and Postgraduate courses in Tanzania (udahiliportal.com) and Abroad across the most popular educational streams – Management; Science & Engineering; Banking & Finance; Information Technology; Hospitality, Aviation & Tourism; Media, Films & Mass Communication; Design; Medicine, Beauty & Health Care; Retail; Arts, Law, Languages & Teaching

Related Posts

Office Manager at African Leaders Malaria Alliance (ALMA)

Office Manager at African Leaders Malaria Alliance (ALMA)

March 1, 2021
Director Of Programs and Enterprise Development at TPSF

Director Policy, Reseach, Advocacy, And Lobbying at TPSF March, 2021

March 1, 2021
Director Of Programs and Enterprise Development at TPSF

Director Of Finance and Administration at TPSF

March 1, 2021
Director Of Programs and Enterprise Development at TPSF

Human Resource Manager at TPSF

March 1, 2021
Director Of Programs and Enterprise Development at TPSF

Director Of Programs and Enterprise Development at TPSF

March 1, 2021
Brand Manager  at Serengeti Breweries Limited

STEM Apprentice-10 at Serengeti Breweries Limited

March 1, 2021
Next Post
Branch Administrator at Agricom Africa Ltd,

Branch Administrator at Agricom Africa Ltd,

5 New Temporary Jobs TANGA at Projekt Inspire Tanzania,

5 New Temporary Jobs TANGA at Projekt Inspire Tanzania,

Agricultural Policy Specialist at Abt Associates,

TRENDING POSTS

  • How to check NECTA Form four (CSEE) Results 2020/2021 
    How to check NECTA Form four (CSEE) Results 2020/2021 
  • How to check NECTA SFNA Results 2020/2021 - Standard four result 2020
    How to check NECTA SFNA Results 2020/2021 - Standard four result 2020
  • How to check NECTA form two 2020 results -FTNA results 2020
    How to check NECTA form two 2020 results -FTNA results 2020
  • Nafasi za kazi serikalini (Utumishi wa Umma/ ajiraportal.go.tz) February 2021
    Nafasi za kazi serikalini (Utumishi wa Umma/ ajiraportal.go.tz) February 2021
  • Jobs in Tanzania - latest Jobs Today  in Tanzania February 2021
    Jobs in Tanzania - latest Jobs Today  in Tanzania February 2021
  • NACTE online Application for 2020/2021 is now open - Apply Now
    NACTE online Application for 2020/2021 is now open - Apply Now
  • CHUO CHA MIPANGO IRDP Institute of Rural Development Planning selected applicants 2020/21[PDF attached - Dodoma and Mwanza]
    CHUO CHA MIPANGO IRDP Institute of Rural Development Planning selected applicants 2020/21[PDF attached - Dodoma and Mwanza]
  • Matokeo ya kidato cha nne 2018/19 – NECTA Form four (CSEE) Results 2018/19
    Matokeo ya kidato cha nne 2018/19 – NECTA Form four (CSEE) Results 2018/19
  • TIA Online application 2020/2021 – How to apply to Tanzania Institute of Accountancy TIA [Step by step guide]
    TIA Online application 2020/2021 – How to apply to Tanzania Institute of Accountancy TIA [Step by step guide]
  • TAMISEMI : How to change Combination Form four graduates in 2019 for 2020/2021 form five selection
    TAMISEMI : How to change Combination Form four graduates in 2019 for 2020/2021 form five selection

RECENT POSTS

Office Manager at African Leaders Malaria Alliance (ALMA)

Director Policy, Reseach, Advocacy, And Lobbying at TPSF March, 2021

Director Of Finance and Administration at TPSF

Human Resource Manager at TPSF

Director Of Programs and Enterprise Development at TPSF

STEM Apprentice-10 at Serengeti Breweries Limited

Human Resource Manager at Simba Logistics

Marketing Manager (MM) at TAZARA

Chief Mechanical Engineer (CME) at TAZARA

Head Finance (HF) at TAZARA

Head Information Technology at TAZARA

Warden at CBE

Assistant Vocational Teacher – Welding And Fabrication at VETA

Assistant Vocational Teacher – Design Sewing And Cloth Technology at VETA

Assistant Vocational Teacher – Plumbing And Pipe Fitting at VETA

Assistant Vocational Teacher – Electrical Installation at VETA

Administrative Officer at JSI Research & Training, Institute. Inc

Payment Operations Manager at Absa Bank

Operations Coordinator at Bolt

Market Sales Manager at TalentintheCloud International

Medical Specialist II (Dermatologist) at Muhimbili National Hospital

Bible Teacher at Haven of Peace Academy

Accounting & Business Teacher at Haven of Peace Academy

Math Teacher – Middle School at Haven of Peace Academy

ART Teacher – Primary & Secondary at Haven of Peace Academy

Music Teacher at Haven of Peace Academy

Library and Media Specialist at Haven of Peace Academy

Special Needs Coordinator at Haven of Peace Academy

IT Teacher / Google App Specialist at Haven of Peace Academy

Senior School Principal at Haven of Peace Academy

ADVERTISEMENT

Follow us on Facbook

follow us on twitter

Disclaimer

Udahiliportal is a Private owned Website not in any way connected with the institutions on this website. Udahiliportal does not hold a collaboration agreement with the institutions hence any reference to codes is a reference to the official university codes. We neither duplicate their content nor represent them as our own. Kindly contact the institutions for details

© 2020 Udahiliportal - Created by Udahiliportal.com.

No Result
View All Result
  • Home
  • Education News
    • HESLB – Higher Education Students’ Loans Board
    • TCU | Tanzania Commission for Universities
    • NACTE – National Council for Technical Education
    • NECTA
    • Scholarships
  • Exam Results
  • Admission News
    • Non-Degree Admissions
    • Online Applications
    • Universities News
    • Prospectus 2020/2021
  • Selection Results
  • Tanzania Jobs
    • NGO Jobs In Tanzania
    • Internships
    • Government Jobs
  • Advertise Here
    • Advertise
    • College promotion (Premium)

© 2020 Udahiliportal - Created by Udahiliportal.com.

This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.