Shop Manager – 4 Positions at StarTimes

Job Title: Shop Manager – 4 Positions

Department: Operations

Locations: Dar and Other Regions

Reports To: Operations Manager/ Operations Director

StarTimes Group was founded in 1988. It is the most influential system integrator, technology provider, network operator, and content provider in China’s television broadcasting industry, and it is on its way to become a media group with global influence.

With a global vision, StarTimes began to expand its business to Africa in 2002, and has been working closely with African governments to jointly promote digitalization and informatization. To date, StarTimes has established subsidiaries in more than 30 African countries, including Rwanda, Nigeria, Kenya, Tanzania, Uganda, Mozambique, Guinea, D.R.C., South Africa， etc., and has started operations in some of them. With nearly 12 million DTV subscribers and 14 million OTT subscribers, StarTimes has now become the fastest-growing and the most influential digital TV operator in Africa.

JOB OBJECTIVE:

We are hiring Shop Managers to manage our Startimes Shops daily in office Operations, Sales Volume, Customer queries and Complaints. The Correspondent will also be asked to process sales, modifications on customers’ accounts, solving and escalating complex complaints across a number of communication channels. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s Operational Manual, Customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

DUTIES AND RESPONSIBILITIES

Responsible for sales volume and growth of the shop
Stock taking and cash management at the shop
Oversee all activities related to the shop in accordance to the company policies and procedures
Ensure that the shop is always clean and tidy
Supervision and performance management of CSR’s
Deal with customer directly and deal with any customer that may be escalated by CSR’s as necessary
Ensure that all equipments and devices in the shop are in good working order
Ensure that there are enough materials in the shop for effective running (stationery, cleaning materials, etc.)
Communicate any problems or issues to upper management or other departments
Prepare daily, weekly, monthly reports for upper management
Ensure that any correspondence received is dealt with in an appropriate and timely manner
Schedule and chair meetings as appropriate (daily, weekly or monthly)
Monitor business volumes in the shop and organize staff schedules accordingly
Groom, motivate and manage all staffs in the shop for business result
Customer satisfaction
And any other duties assigned by the Supervisor