Job Overview
Spa Supervisor
Four Seasons Hotels and Resorts Arusha
About the job
To assist the Assistant Spa Manager with the supervision, management and growth of the staff.
To effectively manage the spa in the absence of the Assistant Spa Manager.
To follow proper attendance sheets, over time sheet, transportation and tips procedures
To supervise all the Spa staff including reception, therapist and attendant.
To create spa roster, revise, manage and be ready to organize any unexpected situation.
To participate in management meetings.
To assist the Assistant Spa Manager with the supervision, management and growth of the staff.
To effectively manage the spa in the absence of the Assistant Spa Manager.
To follow proper attendance sheets, over time sheet, transportation and tips procedures
To supervise all the Spa staff including reception, therapist and attendant.
To create spa roster, revise, manage and be ready to organize any unexpected situation.
To participate in management meetings.
To process monthly inventory for retail products and supervise Spa Receptionist to maintain the area clean and attractive. Act as a role model and ensure high level of guest satisfaction is maintained.
Monitor operating and generate necessary purchase orders and requisitions, under Assistant Spa Manager Guideline
Conduct walkthroughs around the spa facilities, report deficiencies report to the concerned department.
Review all suggestions and comments from guests and give the appropriate follow up with the Assistant spa Manager.
Organizing of all operation manuals for the department and implement training sessions to ensure the growth of the department.
Held regular departmental meetings and daily briefings to assist in communication within department. Assisting the Assistant Spa Manager in implementing staffing guidelines, discipline, operational procedures and developing new spa treatments.
The ability to respond properly in any hotel emergency or safety situation.
To work as a team with the Spa Receptionist to create energizing activities to motivated the team in improved Spa revenue.
Is proficient in the use of the spa reservations software.
To ensure Golden to used by Spa Reception in enhancing Guest Recognition Attends all scheduled training sessions.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee handbook.
Other assigned duties by the management
