NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
Job Summary
The role is responsible to ensure that new and existing IT Assets and Services are procured and renewed cost-effectively. It will also ensure that that the performance of existing IT contracts are pro-actively monitored and that the Bank’s IT assets are diligently monitored and managed. As a result, the Bank will effectively control the cost of technology delivery and support, in line with operational priorities and strategy.
Job Description
- Report, plan, monitor and record software license and hardware assets to ensure compliance with vendor contracts.
- Maintaining accurate hardware and software asset management information, forecasting and budgeting management, as well as financial asset planning.
- Ensure quality control throughout the lifecycle of all company IT assets by developing and implementing appropriate procedures to track and manage them.
- Responsible for the use and governance concerning the ITAM tool(s) deployed as well as in the management, monitoring, and reporting on IT assets and inventory.
- Develop, deploy and ensure the adherence to IT Asset Management (ITAM) process across the group through an effective governance framework
- Ensure compliance to software and hardware vendors contractual terms by effectively tracking, monitoring, reporting, auditing, renewing and disposing assets throughout their lifecycle
- Apply a continuous improvement approach in enhancing the strategies employed in technology spending, as well as in tracking company assets within the Configuration Management Database (CMDB) throughout their lifecycle
- Manage activities concerning license compliance audits to be able to answer to requests from software editors effectively
- Establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management
- Take part in other ITSM processes, or as required perform as a back up to maintain operational activities
- Working closely with the Finance team to produce all the necessary Financial Management information packs required to effectively Manage IT Costs and the IT budget
- Supporting demand management and new business cases to ensure accurate OPEX costs are monitored and reflected for future budgeting
- Leading cost control initiatives to reduce the IT operational cost base
- Develop standards and controls and establish guidelines for contracts and purchase quotes
- Create workflows and processes to source technology services, software and hardware in a consistent manner
- Oversee the identification of vendor gaps and overlaps against governance framework for technology service providers, and manage supplier relationships to ensure alignment to Bank’s needs
- Work with HoIT to develop and fulfill pipeline of procurement activity, supporting regional requirements and leveraging global agreements as required
- Track and report benefits
- Represent IT Procurement at appropriate governance forums and management review meetings
- Lead regular reviews with suppliers to ensure all terms and conditions are met and that any problems are identified, mitigated and resolved
- Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility
- Assist line managers with implementing sourcing strategy as it relates to transition methodology, developing processes and templates, base lining data and setting performance measurement criteria for engagements
- Lead the engagement with external suppliers for the acquisition of IT services, software and equipment to deliver the best commercial arrangement for the Bank.
Qualifications and Experience
- At least 2 years of prior relevant experience in procurement/cost tracking and/or vendor SLA management
- Experience of contract negotiation, interpretation and ongoing delivery of contractual obligations
- Experience of managing suppliers and external suppliers in the technology sector
- Advanced understanding of finance, supply chain, sourcing and/or procurement (profit and loss, cost centres, GL accounts, purchase orders)
- Experience of Service Level Agreement measurement and review
- Advanced knowledge and understanding of RFPs (Request for Proposal), SLAs (Service Level Agreement) and vendor scorecards
- Experience of contract execution and ongoing delivery of contractual obligations
- Proven track record of significant cost savings through effective implementation of sourcing agreements and supplier management
- Experience with onshore and offshore managed service contracts
- Experience in strategic relationship management of technology services, software and hardware
- Strong Excel skills, with the ability to query and analyse data, e.g. using formulae and pivot tables.
- Able to effectively translate and accurately finance matters to senior technical and non-technical stakeholders.
- Commercially aware, with a results oriented, pragmatic approach.
- Professional manner, with the ability to work under pressure and prioritise effectively.
- Inquisitive and tenacious, with an ability to challenge constructively where and when appropriate.
- Excellent attention to detail.
Competencies:
- Drives Execution , Thinks Strategically, Agile and Leads Authentically
Qualifications
Advanced Diploma – Physical, Mathematical, Computer and Life Sciences, Analytical Thinking – Basic (Meets all of the requirements), Digital affinity (Meets all of the requirements), Enabling team success (Meets some of the requirements and would need further development), Experience in a similar environment, Management information systems (Meets some of the requirements and would need further development), Openness to change (Meets some of the requirements and would need further development), Quality orientation (Meets some of the requirements and would need further development)
