Auto and general car insurance

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Auto & General Insurance Company Limited is an authorised financial services provider (FSP Licence number:16354). Long-term policies underwritten by Auto & General, FSP: 24769. 2018 © Auto & General Insurance. All Rights Reserved. Personal Loans Powered by RCS, a registered Credit and authorised Financial Services Provider. NCRCP 38/FSP 44481. is an authorised financial services provider (FSP Licence number:16354). Long-term policies underwritten by Auto & General, FSP: 24769. 2018 © Auto & General Insurance. All Rights Reserved. Personal Loans Powered by RCS, a registered Credit and authorised Financial Services Provider. NCRCP 38/FSP 44481.

Car Insurance
Car Insurance is one of the major necessities in life that helps you prepare for the unexpected, and knowing that you are covered takes away that extra bit of stress when you are on the road. If you think about it, some of the stress of driving can easily be attributed to worrying about what could go wrong, because much of the time we’re concerned with how we would repair the damage and if we would be able to afford it. Consciously or subconsciously this tends to steal focus away from driving and can be a leading cause of tension in other areas of your life.

Comprehensive Car Insurance is our option that has all the bells and whistles in that it will cover your car for more than just third party claims if you get into an accident with another car. It will also cover you for damages you accidentally cause to your own car.

Third Party Fire & Theft
Third Party, Fire & Theft Vehicle Insurance covers your vehicle for accidental damage caused to a third party and against theft and fire damage caused to your vehicle, however any damages caused to your vehicle will not be covered.

Third Party Only
It’s often only recommended that you buy Third Party Only Car Insurance when your vehicle has a relatively low financial value and has already been fully paid for. It’s our most inexpensive package, but that being said, you must remember that your vehicle will not be covered against theft, loss or damages caused by an accident.

Auto & General Insurance traditionally gave you the option to insure your vehicle for its Retail, Trade, or Market value. However, by taking out our new and exciting BetterCar option we will pay you out for a car that is a newer model and has less kilometres on the clock, if your car is written off.


Auto and General Car Insurance Contact Numbers

About the Company

Auto and General Car Insurance is an experienced insurance company founded in 1985 as a member and subsidiary of the Telesure Investment Holding Group with headquarters in Dainfern. It offers high-quality short and long-term insurance covers at competitive prices. It is one of the leading brands in the field and has positioned itself at the forefront in the use of technology and computer software for the improvement of client service and administration. It is also well-known for its innovative claim’s philosophy developed in 1996 in the interest of clients’ insurance coverage. Let’s have a look at their insurance options and benefits.

Insurance Portfolio

Among Auto and General Car Insurance covers, clients may choose the Comprehensive insurance, the third party fire and theft cover, the third party liability only insurance or the bettercar value plan. The company offers well-packaged vehicle insurance plans for your car, motorcycle, caravan, watercraft or trailer. You can read more about these plans on Auto and General Car Insurance South Africa or on under Vehicle insurance.

Auto and General insurance has been studying the market since its foundation; that is why it knows what South African are looking for when it comes to the insurance cover of their vehicles. If you decide for either the comprehensive insurance or the limited insurance, the following additional benefits will be included at no extra cost:

Entertainment Assist: will allow you to access information about major events happening in your area, hotels, restaurants and travel packages.

Medical Assist: will assist you in case of any emergency, including emergency telephonic assistance, companionship or care, transfers and ambulance service and more.

Road Assist: will provide you with immediate roadside assistance in case of breakdown or accident. You can also opt for courtesy transport, hotel accommodation or car hire for a period of 24 hours.

Trauma Assist: will give you access country-wide to trauma centres for counselling sessions, support groups, accompaniment to court hearings, among others. Auto & General Car Insurance understand the importance of taking good care of drivers and people on the road.

Home Assist: you will get some home insurance benefits together with the insurance of your car! These include service provided by plumbers, electricians, glaciers and locksmiths. You can also access the company’s database if you are looking for a recommended and reliable specialist.

Legal Assist: will give you free access to qualified attorney to help you out throughout a series of legal processes.

Useful Contact Information

Find below the contact details of Auto and General Car Insurance. The varied contact options allow Auto and General to address each issue accordingly.

Physical address: Auto & General Park, 1 Telesure Lane, Riverglen, Dainfern (2191)

Policy services number: 0861 60 01 24

E-mail: [email protected]

For claims: 0861 60 01 24

E-mail: [email protected]

Complaints resolution: 0860 10 90 59

E-mail: [email protected]

International assistance: +2711 694 6694

Online support: 0860 25 25 44

E-mail: [email protected]

Auto & General assistance & towline: 0860 10 42 10

Legal compliance e-mail: [email protected]

Fraud and ethics e-mail: [email protected]

Auto & general life: 0860 10 54 70

E-mail: [email protected]

Media enquiry e-mail: [email protected]

You can get more information at

Requesting an Insurance Quote

Requesting a quote with Auto & General is simple and fast. You just need to enter your personal information on their web-site,, and they will contact you back. You will need to submit your name, phone number and select the type of insurance you are interested in, in this case the option “Car and home insurance quotes”. You can also call them on 0860252571 and a specialized insurance agent will assist you in finding the best cover for your vehicle. The amount of your monthly premium will be determined according to the details of the car and your risk profile. Factors such as age, main use of the car and driving history may have an impact on your risk profile.

In addition, on, both clients and non-clients can do the following:

Manage my policy (only for clients; you will need to register and set a password for your e-mail address)

Submit a claim (only for clients)

Request a document (only for clients)

Have a say: here you can leave your comments, both compliments and complaints

Find a broker (for all users): Auto & General has a user-friendly search tool to find brokers in your area. Select your province and city and click submit to find independent financial services providers offering Auto & General’s insurance products.

Find an assessment centre: at the very moment you may need to have your car damage assessed or repaired, you can use the search tool to find the approved drive-in centre closest to your current location.

Auto & General on Social Networks

Auto & General’s presence on social networks is solid. The company works hard to stay in touch with its clients and permanently provide them with the best insurance deals and benefits. Find it on Facebook as Auto & General Insurance Company Ltd, on Twitter and LinkedIn as Auto & General, and check out their latest news and clients reviews. Before choosing your insurer, it is always advisable to read some customer reviews on the company’s web-site, Facebook page and even some independent review web-sites such as

Summing up

Are you still looking for the best and most suitable insurance option for your car? Auto & General Car Insurance provides you with solid cover packages with a load of free-of-charge additional benefits that you may need, ranging from roadside, medical and trauma assistance to advice for you and your family on the best entertainment options. This vehicle insurer also allows you to find car assistance centres and independent brokers close to your area. Get in contact with Auto & General by phone or through their webpage and find out more about their benefits and plans.

Who owns auto and general insurance?
Auto & General is part of the international BHL Group of companies headquartered in the British Isles. The group provides more than 6.8 million policies to insurance customers and administers $2 billion in premiums annually.

Who is auto and general insurance?
Auto & General Insurance Company is an Australian insurance company regulated by APRA and is an active member of the Insurance Council of Australia. Budget Direct is part of the Budget Insurance group, established in the early 1970s, which collects A$2 billion in premiums each year for the group’s 6.8 million policies.

How do I cancel my general car insurance?
Call Direct General at (877) 463-4732 if you decided to call. Once a representative comes on the line, tell her you want to cancel your policy.


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