Group Training Manager Job at Asilia lodges and Camps LTD

Job Overview

Group Training Manager

Asilia lodges and Camps LTD

Arusha

Safari Lodges & Camps

Group Training Manager Job Vacancy at Asilia lodges and Camps LTD

ABOUT ASILIA

Asilia Africa is one of East Africa’s long-standing safari companies. Meaning ‘genuine’ or ‘authentic’ in Swahili, we’ve built a reputation for incredible safari experiences and our unwavering commitment to empowering both people and nature alike in the region. Founded in 2004, Asilia has a leading presence in the main safari destinations in Tanzania and Kenya as well as a driving role in several pioneering projects. Asilia’s goal is to turn crucial and fragile natural habitats into lasting conservation economies, benefitting both the environment and local communities. At present, the company owns and operates 18 lodges and camps as well as a ground handling operation. Asilia is the first sustainable safari/lodge company in Africa to receive a 5-star rating for sustainability from GIIRS, was recognized as one of the “Best Companies for the World” in 2013 and was awarded the 2014 Tourism for Tomorrow Business Award.

WHAT WE BELIEVE IN

We believe that world-class travel can go hand in hand with improving livelihoods and conservation of nature. Our luxury camps and lodges are in some of the most special places on earth. Places we want to safeguard for the future. We strive to transform whole areas, from crucial fragile natural habitats with often impoverished communities into lasting conservation economies; effectively protecting wildlife whilst providing opportunities for local people to prosper. Whichever department you work in, your efforts will be crucial in achieving our conservation goal.

Reports to: Group HR Manager, Executive Team

Location: Arusha, Tanzania preferably (Kenya would be a second option)

Key relationships: Country Directors, MD, GM, Camp Managers, Field Ops, Safari Ops, local HR, Guides, & Camp crew

RESPONSIBILITIES AND DUTIES

The Group Training Manager (GTM) is responsible for developing, monitoring and maintaining staff skills in accordance with the Asilia requirements, service offering and philosophy, by ensuring that training and assessment systems are in place and managed. The goal of these training initiatives and activities are to ensure that Asilia staff are skilled and prepared to support, host and entertain our guests and perform in their roles across the business, according to the Asilia requirements, service philosophy and in line the company vision.

Key responsibilities and duties of this role include:

Training & Development

This role will be responsible for the following aspects of Training and Development, amongst others:

Conducting of regular training needs assessments and communication with Country Managers and Camp
Managers on training needs and requirements, identifying gaps and ensuring appropriate action is taken
Curriculum development for areas of responsibility, including training materials where necessary
Setting of an annual training framework for Managers, Guides, Chefs, and general staff, with associated budgets
Management of curriculum delivery, with direct curriculum delivery by self or other Asilia employees, wherever possible
Identifying and implementing an in-house training program for Camp Staff, and driving, monitoring and reporting on the activity and progress of such program
Student record system management
Regular and routine theoretical and practical assessments and reporting of results
Liaising with the IGS and other organizations on guide and hospitality curriculum development
Budget management and reconciliation for all areas of responsibility
Supporting of Country Managers on talent identification, development and mentoring
Work with Country Managers and HR on annual appraisals and evaluation of employee level
Establishment of an in-house employee training system that addresses company training needs including new employee on-boarding and/or orientation, management development, production cross-training, the measurement of training impact, and training transfers
Assisting managers with the selection and contracting of external training programs and consultants
Planning, monitoring and appraisal of employee training programs and service providers
Maintenance of all employee training records and certificates

Role & Department specific training for Camp Staff, Camp Management and Guides:

Guide Training
Camp Management Training
Service and Hospitality Training (including all aspects of Lobster Ink)
Food and Beverage Training

Core curriculum for all staff, including:

Family Orientation Program
Environmental awareness Training
Health and Safety Training
Hygiene and Dress Code Training
HIV/AIDS awareness training
Any additional elements added to the core curriculum

This role will also have end-responsibility for the management of all Asilia Guides:

Management of Guide Development Program
Maintenance of Guide files
Pastoral Care and Issue escalation
Setting of best practice example, particularly on ‘how to create the magic’

Guest Experience

This role will further oversee and be accountable for the following aspects:

Take a leading role in the definition, training, implementing and monitoring / reporting of all guest-experience standards
Guide the monitoring procedures in order to have a solid feedback cycle for all the relevant departments
Ensure that the defined service offerings are aligned with all Asilia departments (Sales, Marketing, Operations, Finance etc.)
Budget management and reconciliation for areas of responsibility

REQUIRED SKILLS

An excellent communicator (across all cultures, including good understanding of east African cultural context)
Responsible ‘go to’ person
Energetic, team player
Strong organizational skills and ability to work well under pressure
Fluency in English and Kiswahili, verbal and written
Confidentiality and discretionary skills essential
Strong presentation skills