Key Account Manager at Vodacom

Job Description

Description

Role purpose: 

• To acquire new Customers Accounts for Vodacom Enterprise – All product lines.
• Retention of the existing customer base
• To increase the business in circa 5-10 accounts per annum.

Key accountabilities and decision ownership 

• Responsible for acquisition in Mbeya of 5 – 10 Vodacom Enterprise accounts and delivery of profitable, long term business of those accounts to Vodacom
• Ensures delivery of all financial targets including gross margin, cost to manage, cost to connect, net assets, turnover, operational cash flow and average revenue per user (ARPU) and account (ARPA).
• Establishes appropriate relationships with customers in Vodacom and leverages those relationships to ensure maximum financial return from Vodacom  customers
• Works collaboratively to provide  direction on the service relationship for nominated accounts
• Inputs to decisions on new propositions, product mix and services for customers

Core competencies, knowledge and experience

• Excellent analytical and logical reasoning skills translated from consumer insights
• Excellent communication skills
• Strong stakeholder management skills
• Ability to anticipate customer, competitor and market dynamics
• Strong customer service and customer satisfaction ethos. Delivering results.
• Strong customer service and customer satisfaction ethos. Delivering results.

Must have technical/professional qualifications: 

• 1 to 3yrs years’ experience in the industry or functional experience.
• Bachelor degree in Business Administration, Economics, Marketing or its equivalent.
• Strong analytical skills and business acumen.
• Build and maintain relationship with key stakeholders in the value chain.
• Telecommunications experience would be advantageous.
• Project knowledge and experience would be advantageous.

Someone staying in Mbeya will be an added advantage

Skills

• Selling Business Outcomes
• Social and Digital Selling
• Sales Methodologies and Processes
• Commercial Acumen in the B2B Environment
• Customer Centricity
• Sales Tools
• B2B Product Knowledge and Proposition Delivery
• Account Management
• Competitor Awareness and Cross Sell
• Critical Thinking
• Building Rapport
• Product/Solution Proposition Strategy and Design
• Data Analytics and Insights
• Dynamic Prioritisation and Multi-tasking
• Business and Commercial Acumen
• Storytelling
• Objection Handling and Negotiation

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