11 Call Operator Officers Vacancies at Job Junction Tanzania

11 Call Operator Officers Vacancies at Job Junction Tanzania

CALL OPERATOR OFFICER (11)

Business name : JOB JUNCTION TANZANIA

Work Type : Full Time

Years of Experience 1 year

Location: Dar es Salaam

District: Dar Es Salaam

JOB DESCRIPTIONS

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary

REQUIREMENTS:

• Must be fluent in Swahili and English.
• Customer Focus, Customer Service,
• Data Entry Skills,
• Listening, Phone Skills, Verbal Communication,
• Building Relationships, People Skills,
• Interpersonal Savvy,
• Problem Solving,

SALARY RANGE:

• 500, 000Tsh – 700,000Tsh

CONTACTS:

• CALL: 0623872871

How To Apply

Attach cv in email below:
Email: jobjunctiontz@gmail.com